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Product Development Advisor – Evernorth Behavioral Health – Hybrid
The job profile for this position is Product Development Advisor, which is a Band 4 Senior Contributor Career Track Role.
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The Evernorth Behavioral Solutions Product Development Advisor is responsible for the development, advancement, and day to day management of Behavioral solutions and products. Evernorth Behavioral Health is working to improve the ecosystem of products, services and technologies available to members to get them into the best care possible and to find innovative ways to integrate products across the enterprise, enhancing the overall customer and client experience.
The Product Development Advisor will work as a member of the Strategy & Product organization to conduct research & analysis on the biggest needs facing customers, clients, and healthcare systems in the Behavioral health space. They will work in a fast paced, start-up like environment to develop concepts, financial models, technology and business solutions that could enable products or features of products that will enable Evernorth Health Services companies or Cigna Health Plan. This role requires flexibility, critical thinking, the ability to search and find answers where documentation may not be available, and to excel at building interpersonal relationships, as we work across multiple stakeholder teams including technology, portfolio & project management, business and clinical operations, network, finance, legal, and more. This role will be an individual contributor.
Key Responsibilities:
• Member of a team that will develop customer hypothesis and needs for research & test
• Member of a team that will develop and maintain competitive market data and comp intel to inform product ideation and customer solutions
• Develop project, marketing, training, and sales materials in support of product enablement and launches
• Build business & product requirements partnering with capability & technology solution managers to develop competitive products & features.
• Support the build and maintenance of product & project documentation needed to operationalize aligned product including, but not limited to, journey maps, requirements, financial projections, and more.
• Foster a product management skillset, as a member of the Product organization, contribute to and support the development of Evernorth’s Product Methodology.
• Work with team members and organizational partners to ensure alignment and the creation of supporting materials.
• Take in feedback from Sales, RFP teams, Client Account Management, Operations, and other critical stakeholders on areas of opportunity, improvement, or long term needs for inclusion in the product backlog/roadmap.
• Active and engaged participant in staff meetings, committees and departmental work groups to share best practices, improve processes, and/or other items
• Participate and contribute in formal and informal training programs and professional development activities
• Build constructive and effective relationships across EBH.
• Shares ideas across teams and influences go to market strategies.
Core Skills:
• Thrives in Complexity
• Manages Ambiguity
• Can understand/learn complex business and technology environments
• Self motivated and driven to dig into complex problems
Qualifications:
• Bachelors or equivalent work experience.
• 2+ yrs project management background – ability to develop an approach, business & financial summary, and a plan to develop ideas (to next phase of project or product development)
• Knowledge of the product methodology & lifecycle – understand the phases and key attributes of the product lifecycle.
• Experience developing workflows, process maps, journey maps, and customer personas.
• Experience working in large, enterprise organizations.
• Experience in interpreting and translating business needs into requirements.
• Excellent communication skills including the ability to present technical information to a varied audience and lead meetings.
• Ability to demonstrate problem solving skills.
• Team player with ability to develop strong working relationships within a matrix organization.
• Strong skills using Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.).
• Experience with Sharepoint, Figma, Aha, Jira, Visio & Confluence
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 98,800 – 164,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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