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The Product Analyst will have responsibility for supporting the delivery of a digital product that powers INSPIRE’s technology stack. This position will play a critical role in the delivery of the 12 – 18 month roadmap for our consumer-facing digital solutions.
Key responsibilities include the intake and prioritization of consumer and business opportunities, the definition of core business requirements, and the delivery of technology solutions from engineering partners. The successful candidate will be a self-starter and able to do tasks and projects well.
The PA works closely with a Product Manager or Senior Product Manager to deliver new features and improve existing ones. They will regularly review the competitive landscape and business trends for opportunities. The job involves finding new ideas, helping to make the product strategy and vision, and making sure that the backlog is kept for our delivery partners by working with stakeholders to collect and understand feature requirements.
In our fast-paced environment, we often must switch gears instantly to take effective action without having to know the total picture. They will react with appropriate urgency to situations that require a quick turnaround. This candidate has a profound understanding of and, ideally, experience working on complex services and solutions. An ideal candidate would have a mix of experience in product management, program management, or solutions.
This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time
RESPONSIBILITIES
• Define and create detailed product requirements, engaging with cross-functional teams (including Engineering, Product Management, Solutions Architecture, Finance, Legal, and Brand teams) as needed.
• Work closely with delivery partners, actively participating in scrum ceremonies such as stand-up, continuous planning, demo, and retro.
• Help in managing product backlogs and boards in JIRA from intake to delivery
• Assist in the discovery of opportunities to create and improve technology products to improve the guest experience or internal operations.
• Report on the status of committed work during program increments (PI).
• Update on OKRs and KPIs to continuously evaluate product effectiveness and propose optimizations.
EDUCATION AND EXPERIENCE QUALIFICATIONS
• 4-Year Degree in Business, Marketing, Computer Science, or a related field required.
• 1-3 years of experience in product management practices, agile methodologies, and test-driven development experience.
• Demonstrated thought leadership in solving customer-facing digital experience opportunities.
• Demonstrated experience collaborating with both business and IT to accomplish project objectives.
• A proven track record of driving digital innovation and delivering outperformance to stated business goals.
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
• Deep understanding of eCommerce business, consumer mindset, digital user experience, digital design frameworks, and processes.
• Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact.
• Equipped with digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams.
• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management).
• Knowledge of agile tools such as Jira and Confluence.
• Deep knowledge of agile delivery principles.
• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements.
• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences.
• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges.
• Strong project/workflow management, prioritization, and negotiating skills.
• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines.
• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit.
• Self-starter personality who can operate with minimal supervision.
• Ability to travel up to 15%.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
