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JOB LEVEL
P50
EMPLOYEE ROLE
Individual Contributor
The Opportunity
We are the market leader in software products and services for the creative & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly and Experience Cloud.
Adobe has made industry-leading progress in addressing the enterprise need for new, scalable ways to create ideas and assets with genAI-infused workflows and products. Adobe Digital Media’s recent launch of genAI-powered products for enterprises including: Firefly Services (APIs), Firefly Custom Models, Object Composites, Style Kits and unique AI features within flagship products like Adobe Photoshop, Express and Illustrator.
We’re looking for a Principal, Creative Enterprise Customer Beta Operations to standardize our alpha/research and beta product program with customers. A successful candidate will be incredible at creating minimum viable process, tracking milestones and progress, interact well with customers and internal stakeholders. This role reports to the Director , Creative Enterprise Developer Strategy.
What you’ll do
• Articulate & manage a (repeatable) process for recruiting, signing and working with customers for alpha/research and beta stage programs
• Partner closely with product management, product marketing, professional services, sales, business development, and legal to successfully execute programs.
• From PM/Eng: defined goals of each API alpha/research & beta (entry and exit criteria)
• From PM/ProServe/PMM: ideal customer profile & use case for each API program
• From Sales: Work with NAMs / StratDev to clear list to target (review Ent BoB; current spend; deal cycle; sales leadership approval)
• Create standard customer feedback mechanisms
• Gather strategic and feature insights from existing channels
• Feedback loop with PM, Design and Eng
• Develop & manage alpha/research & beta customer lists
• Liaise between customer prospect, legal, product, PMM to resolve customer questions
• Ensure pre-release agreements signature
• Secure “post-sales” arrangement for alpha/research and beta API onboarding & support
• ProServe, Product engineering
• Monitor program, exit timeline, off-boarding/transitioning of beta customers
• Define a clear, committed and flexible program roadmap; Drive objectives and key results to measure the success.
• Spot risks, find opportunities, Continuously learn and confirm/adjust plans
• Run clear cadence and checkpoints; Present to Creative Enterprise Leadership
What you will need to succeed
• 5+ years of demonstrated program management in fast-moving, technically-oriented, customer context
• Extreme passion for solving customer problems
• Excellent “connector” of people, ideas, activity – internal and external
• Outstanding analytic, problem-solving and communication skills.
• Ability to context switch across products, projects, and customers
• Work across internal teams on behalf of product and customer outcomes.
• Ability to working autonomously, manage through influence and deliver on-time with quality
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $138,600 — $258,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.
