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The job profile for this position is Pharmacy Technician Senior Representative, which is a Band 2 Professional Career Track Role.
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Our people make all the difference in our success.
Cigna Healthcare is looking for a Pharmacy Technician that is licensed in the State of Tennessee and lives within 30 miles from Nashville. This role is Remote, but candidates only 30 miles from Nashville.
Job Summary:
Responsible for assisting customers in obtaining prescribed medications by working with clinical pharmacy team, physicians, and pharmaceutical manufacturers.
Core Responsibilities:
• Call manufacturers for status updates and to order refills
• Call patients to get required information for application process and utilize information to complete applications and mail to patients
• Update patients on status of applications
• Update tracking System
• Answer questions from patients and pharmacists
• Utilize company systems to update needed information for application completion and submission.
• Review processes and duties to reevaluate best practices
• Answer complex questions from customers while ensuring a high level of service and maximizing productivity with minimum downtime.
• Handle customer correspondence, complaints, and inquiries.
• Perform general project management, keeping track of issues and timelines, researching and resolving complex issues, and compiling required documentation for daily activities.
• Supporting requests, questions and referrals from internal business partners.
• Able to assist patients with topics that allow them how to understand steps needed to help successful application submission.
Minimum Qualifications:
• High school diploma or GED required, Bachelor’s degree is preferred or equivalent work experience.
• Experience in a retail pharmacy, PBM, or Health Plan setting strongly preferred
• Licensed Pharmacy Technician required (CPhT preferred)
• Pharmacy operations and process knowledge to understand medication concepts as well as pronunciations strongly preferred
• Proficient in Microsoft Word, Excel, and Adobe applications
• Self-motivator with strong organizational skills.
• Customer Service experience
• Effective written and oral communications skills
What we offer:
• Medical benefits that start on day 1
• 18 PTO days
• Tuition reimbursement
• 401K match
• Career progression opportunities
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
