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Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.
Duncan-Parnell is growing and looking to add an Operations Assistant for our Richmond, VA location. This is a great opportunity for someone engaging and customer focused, with an attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating the customer experience. Come grow with us!
Job Overview
The Operations Assistant helps ensure that the branch store runs efficiently. This is a multi-functional position responsible for providing administrative and sales support to customers, Duncan-Parnell Sales & Business Development Representatives, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers, inside sales via phone and email, answering phones, along with shipping and receiving of inventory. The top priority is delivering superior customer service that exceeds expectations.
Essential Functions And Duties
• Open and close the branch each day according to posted hours of operation (8:00am – 5:00pm Monday through Friday).
• Answer and handle incoming calls, directing callers to appropriate parties as needed.
• Perform receiving activities including unpacking items, receiving inventory into the ERP system, and stocking received products in the warehouse and/or on the showroom floor.
• Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
• Process orders for equipment, supplies, accessories, and other items using the ERP system.
• Maintain filing of customer and vendor paperwork.
• Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner.
• Keep shelves stocked by working with operations staff to routinely count store inventory for maintaining adequate stocking levels; maintain office supplies and equipment.
• Support rentals by pulling and testing rental equipment for customer use, updating equipment rental tracking status, and client invoicing for rentals.
• Work with customers instore for pickup and return of rental equipment.
• Additional duties as assigned by the Branch Manager.
Required Skills & Abilities
• Dependable and motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.
Education & Experience
• High school diploma or equivalent is required, college degree is a plus.
• Experience in a technical sales or support role is desired.
• Knowledge of land surveying, construction industry, and/or Trimble technologies is a plus. (Requires learning and staying abreast of the features and functions of Trimble Geospatial equipment, construction instruments, and supplies and accessories.)
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.
Other
• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Maintaining a clean and orderly environment on the showroom floor and warehouse is a must.
Benefits
• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
