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Overview
This is a remote role that may only be hired in the following location: Phoenix, AZ
This position provides analytical support to the Bank’s daily operations. Analyzes data related to operational processes, systems, or products in order to evaluate performance. Makes recommendations based on identified trends and areas of improvement. Facilitates the daily workflow by answering inquiries, resolving issues, and other activities that support efficient operations. Ensures that all processes, systems, or products are effectively functioning and serving the needs of Bank clients.
Responsibilities
• Operational Support – Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned operational process, coordinating communication and requests between involved parties. May process billing, perform reconcilements, test systems, or manage vendor relationships.
• Analysis – Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking issues and identifying opportunities to improve existing processes.
• Business Proficiency – Provides knowledge in area of work to associates and clients. Utilizes product, system, or process familiarity to resolve problems and handle client requests, as well as recommend enhancements to management.
• Documentation – Handles standard documentation associated with daily activities, which may include processing, reviewing, or creating materials. Ensures the accuracy and completeness of analysis reporting. May administer department databases or files.
Qualifications
Bachelor’s Degree and 1 year of experience in Banking, Finance, or Analytics OR High School Diploma or GED and 5 years of experience in Banking, Finance, or Analytics
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
