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Overview
Company Overview:
RealManage is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better…never staying the same. At RealManage, we are always getting better.
Responsibilities
Part Time Onsite Administrative Assistant:
The Administrative Assistant is accountable for aiding the Community Director with the administrative functions of the on-site office.
This position performs a wide variety of administrative support services ranging from complex to routine, all of which contribute to the efficient and professional operation of the on-site office.
It is expected that the Administrative Assistant has a genuine appreciation for and understanding of protocol, discretion and professionalism, is able to accept and assume responsibility, and has the ability to interpret and make decisions in accordance prescribed procedures and practices of the Association. In order to provide effective and efficient services it is expected that the incumbent be flexible in terms of hours of work and maintains confidentiality, diplomacy and tact at all times.
• Answering Phones
• Handling day-to-day tasks and communication in a fast-paced environment
• Assisting owners with questions regarding policies and procedures
• Assisting owners with HOA related issues and communicate to CAM when appropriate
• Opening all mail and packages and distribute appropriately
• Order Office Supplies
• At the direction of the CAM, electronically filing all invoices and send to CAM for processing.
• Keeping all contact lists up to date
• Keeping all Homeowner packets up to date
• Using Google Drive, Microsoft Word, Excel, Outlook
• Keeping all owner files up to date
• Acting as an owner liaison between owners/guests and vendors, as needed
• Keeping file and record retention system up to date
• Assisting in preparing, proofing and sending communications out to owners and others
• Assisting CAM with projects and meetings as requested
• Attending miscellaneous meetings when requested by CAM or Board of Directors
• Plus other work related tasks as needed
Qualifications
REQUIREMENTS:
• Must be able to work weekends
• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Pay and Benefits:
$16.00 to $19.00, depending on education and experience.
