On-Site Team Lead Temporary

We are hiring Team Leads for one of our clients in Fort Wayne, IN.

As an Onsite Manager/Team Lead, you will be the primary point of contact for our clients and temporary employees at their designated site. You will be responsible for maintaining effective communication with clients and employees, managing the day-to-day operations, ensuring client satisfaction, and supporting employees throughout their assignments. This role requires a proactive leader who can balance client needs with employee management to foster a productive and positive work environment.

Responsibilities:
Client Communication:

Serve as the main liaison between the client and the staffing agency.
Regularly meet with clients to understand their staffing needs and address any concerns.
Provide updates to clients on staffing levels, employee performance, and any relevant issues.
Assist with workforce planning and forecasting based on client needs.
Ensure compliance with client?s policies and procedures.
Employee Communication and Management:

Onboard new temporary employees, providing orientation and ensuring they understand their roles and responsibilities.
Maintain regular communication with employees to address any questions or concerns.
Monitor employee performance and attendance, addressing any issues proactively.
Conduct 30, 60, and 90-day reviews with employees to assess their satisfaction and performance.
Handle employee relations issues, including conflict resolution and disciplinary actions when necessary.
Support employees with payroll inquiries, benefits questions, and other HR-related matters.
Operational Management:

Manage daily onsite operations, ensuring staffing levels meet client requirements.
Oversee scheduling, timekeeping, and attendance tracking.
Ensure that safety protocols and procedures are followed by all employees.
Report and manage any workplace incidents, accidents, or injuries in compliance with company and client policies.
Maintain accurate records of all activities, including employee attendance, performance metrics, and client communications.
Client and Employee Satisfaction:

Conduct regular feedback sessions with clients and employees to ensure satisfaction.
Implement improvement plans based on feedback from clients and employees.
Develop and maintain strong relationships with both clients and employees to ensure long-term success.

Working hours: 6:00 AM – 3:00 PM

Skills:
Strong interpersonal and communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent problem-solving skills and attention to detail.

Education:
High School

Experience:
1-4 years

Qualifications:
Communication Skills:

Verbal and Written Communication: Ability to clearly convey information to clients and employees, both verbally and in writing.
Active Listening: Effectively listen to and understand client and employee concerns, providing appropriate responses.
Relationship Management:

Client Relationship Building: Foster strong, long-term relationships with clients through regular communication and understanding of their needs.
Employee Engagement: Create a positive work environment that encourages employee satisfaction and retention.
Problem-Solving and Decision-Making:

Analytical Thinking: Ability to analyze situations, identify problems, and develop effective solutions.
Conflict Resolution: Manage and resolve conflicts between employees or between employees and clients in a fair and professional manner.
Time Management and Organization:

Multitasking: Efficiently handle multiple tasks and prioritize responsibilities in a fast-paced environment.
Attention to Detail: Ensure accuracy in scheduling, record-keeping, and managing employee performance metrics.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Client Communication:Serve as the main liaison between the client and the staffing agency.Regularly meet with clients to understand their staffing needs and address any concerns.Provide updates to clients on staffing levels, employee performance, and any relevant issues.Assist with workforce planning and forecasting based on client needs.Ensure compliance with client?s policies and procedures.Employee Communication and Management:Onboard new temporary employees, providing orientation and ensuring they understand their roles and responsibilities.Maintain regular communication with employees to address any questions or concerns.Monitor employee performance and attendance, addressing any issues proactively.Conduct 30, 60, and 90-day reviews with employees to assess their satisfaction and performance.Handle employee relations issues, including conflict resolution and disciplinary actions when necessary.Support employees with payroll inquiries, benefits questions, and other HR-related matters.Operational Management:Manage daily onsite operations, ensuring staffing levels meet client requirements.Oversee scheduling, timekeeping, and attendance tracking.Ensure that safety protocols and procedures are followed by all employees.Report and manage any workplace incidents, accidents, or injuries in compliance with company and client policies.Maintain accurate records of all activities, including employee attendance, performance metrics, and client communications.Client and Employee Satisfaction:Conduct regular feedback sessions with clients and employees to ensure satisfaction.Implement improvement plans based on feedback from clients and employees.Develop and maintain strong relationships with both clients and employees to ensure long-term success.

experience

1-4 years

skills

Strong interpersonal and communication skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Excellent problem-solving skills and attention to detail.

qualifications

Communication Skills:Verbal and Written Communication: Ability to clearly convey information to clients and employees, both verbally and in writing.Active Listening: Effectively listen to and understand client and employee concerns, providing appropriate responses.Relationship Management:Client Relationship Building: Foster strong, long-term relationships with clients through regular communication and understanding of their needs.Employee Engagement: Create a positive work environment that encourages employee satisfaction and retention.Problem-Solving and Decision-Making:Analytical Thinking: Ability to analyze situations, identify problems, and develop effective solutions.Conflict Resolution: Manage and resolve conflicts between employees or between employees and clients in a fair and professional manner.Time Management and Organization:Multitasking: Efficiently handle multiple tasks and prioritize responsibilities in a fast-paced environment.Attention to Detail: Ensure accuracy in scheduling, record-keeping, and managing employee performance metrics.Leadership and Team Management:Leadership: Lead by example, guiding employees to meet client expectations and fostering a team-oriented culture.Coaching and Mentoring: Provide support and guidance to employees, helping them develop and improve their skills.Adaptability and Flexibility:Adaptability: Quickly adjust to changing client needs, staffing levels, and unforeseen challenges.Flexibility: Willingness to work outside of standard hours when necessary to meet client demands.Technical Proficiency:Software Skills: Proficient in using staffing software, HR management systems, and Microsoft Office Suite.Data Management: Ability to manage and analyze data related to employee performance, attendance, and client satisfaction.Knowledge of HR and Compliance:HR Best Practices: Understanding of human resources practices, including recruitment, onboarding, and employee relations.Labor Law Compliance: Knowledge of relevant labor laws and regulations to ensure compliance in all staffing activities.Customer Service Orientation:Client-Focused: Committed to providing exceptional service to clients by understanding their needs and delivering solutions.Employee Support: Dedicated to supporting employees in their roles, addressing their concerns, and ensuring their well-being.

education

High School