Join the prestigious Montelucia Resort & Spa as a Front Desk Agent, providing exceptional service and creating memorable experiences for our guests. Be part of a team in a luxurious setting inspired by the beauty of Spain. Previous hotel experience preferred. Embrace this opportunity to showcase your hospitality skills! Apply now.
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LocationMontelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.Job Description• Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Guest Services, and Housekeeping teams.Responsibilities• Preparation of daily reports and distribution as directed• Conduct back up procedures for Opera as needed• Balancing of daily postings and revenue• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures• Empathetically listen to guest inquiries and provide appropriate responses• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)• Block rooms in the computer and follow through on designated requirements• Pre-register designated guests and prepare key packets• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)• Maintain confidentiality of all guests and hotel information• Employ attention to detail to ensure security of guest room access.• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments• Maintain guest history files on all guests• Accommodate room changes expediently• Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.• Must be able to work a variety of shifts, including weekends and holidays.Qualifications• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone• Ability to input information accurately and efficiently into computer systems• Ability to compute accurate mathematical calculations• Ability to think clearly, quickly and make concise decisions• Ability to prioritize, organize and follow up• Previous customer service experience• Previous hotel front desk experience is strongly preferred• Previous cashiering experience is preferred• Previous guest relations training is preferredOmni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Tagged as: Traveler Accommodation