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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Responsible for designing a circuit path across the company network with an enhanced knowledge and understanding of the network architecture and routing configurations. Within the design responsibilities, accountable for producing an accurate design layout record that applies a proficient understanding of the products and their specifications offered by the company and the scope of work requested on a customer order meets the product criteria, as well as having in-house parts/equipment available for consumption and delivery to the end user. Responsible for writing and solving for process and procedural gaps, and bringing closure to problematic orders. As a member of the team need to support each other, it is very metric driven and team oriented ensuring the success of all. This position is in the Network Implementation group which is part of the Network Planning and Access Management organization.
Location
This position is fully remote work from home within the US.
The Main Responsibilities
• Designs and provisions customer, network, dark fiber, and collocation circuits including on-net and off-net basic routing network configurations. Creates layout records and maintains data integrity of inventory record consumption.
• Initiates capacity requests and tracks for completion based on deployment commit date.
• Manages individual daily workload in alignment with revenue and customer commitments across multiple orders, systems and processes.
• Validates orders for information accuracy based on internal company product ordering specifications.
• Assists in process documentation and provides training and guidance to new hires regarding processes, equipment, network architecture, and facilitates issue resolution.
• Owns and resolves all issues and related problematic activities against assigned orders.
• Demonstrates ability to work in multiple design systems, and effectively handles escalations/urgent-related matters.
• Manages/facilitates issues to resolution.
What We Look For in a Candidate
Required Qualifications:
• Associates degree or equivalent education and relevant experience. 7-9 years related experience in specific area or equivalent.
• Requires a highly motivated and solutions driven individual who desires to expand their knowledge, as well as exhibits creativity and originality.
• Proficient knowledge of ring configurations and network routing.
• Proficient knowledge of basic metro gear/equipment – Lucent/Fujitsu/Cienna/Alcatel/Cisco, bandwidths from DS1 to OC192 and including ethernet VT1/STS configurations.
• Adapts and thrives in a fast-paced, multi-faceted environment.
• Intermediate knowledge of Microsoft applications (Word, Excel, Outlook).
• Reliable/Ability to work overtime as necessary.
• Strong written and verbal communication skills.
• Attention to detail and accuracy.
Preferred Qualifications:
• Experience/knowledge on equipment retrievals.
• Team oriented – able to work well with others in a professional environment.
• Experience in writing process documentation and implementation.
Compensation
The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Location Based Pay Ranges
$54150 – $72200 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$56900 – $76000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$59850 – $79800 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$62700 – $83600 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333622
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
54150
Salary Max :
83600
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
