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The National Program Manager – Operations Support is responsible for managing a maintenance program(s) that supports the company’s property management operations. Program management includes development, execution, optimization and analysis of a program’s operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media Program (b) National Smart Home program, (c) National Landscaping Program, (d) ProCare services, etc.
Essential Job Duties and Responsibilities
• Assist in development of maintenance program processes and procedures based on subject matter expertise in program area
• Act as a subject matter expert for assigned operational programs
• Train and support field teams to appropriately execute operational programs
• Work with third-party vendors/partners to maximize impact of operational programs
• Analyze maintenance department data and business processes to maximize operational efficiency and optimize expenses
• Review and approve national maintenance invoices to ensure accurate GL coding, costs, margin percentages, and credit allocations
• Interface with management and accounting teams on national invoicing procedures and analysis
• Track and analyze weekly program expense trends to identify cost saving opportunities
• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
• Perform other related duties or special projects as assigned
• Travel up to 25% of the time to visit field and vendor offices
Education and/or Experience
• High School diploma or GED
• 3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination
• Experience reviewing and analyzing large data files, primarily advance skills in Microsoft Excel
• Experience in reviewing and approving vendor invoices and processing vendor invoices for payment
Skills/Specialized Knowledge
• Analytical and results oriented
• Ability to work independently and exercise sound judgment
• Ability to work well with others
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Exceptional verbal and written communication skills
• Highly proficient in Microsoft Office tools including Excel, and Outlook
• Excellent time management skills
• Possess Honesty, Integrity and Work Ethic
Other Requirements
• Must maintain professional appearance.
• Willingness to travel up to 25% of the time to visit property management offices
• Ability to be at work on a regular and consistent basis
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
