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Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.
Key Responsibilities:
The Senior Manager, Strategic Partnerships-Global Agency will be uniquely positioned to lead one of United’s broadest, most complex, and highest visibility travel management partnerships. The Senior Manager’s remit includes four scalable lines of business that operate independently under affiliation with our largest TMC partner. United’s relationship with this TMC is both expansive, strategic, and offers enriching challenges and opportunities that are unique to this role. The Senior Manager will have access to capitalize on these opportunities daily to drive professional development, commercial visibility, and success to United’s standing in the global marketplace. This role owns the strategic management, communication, and orchestration of an enterprise-to-enterprise partnership that: drives topline revenue through passenger sales valued in billions of United revenue, operates at a truly global scale, and offers us a valuable platform to bolster our brand and advance key initiatives critical to United.
• People leader and team-player; effective at coaching, guiding, and inspiring a small team focused on driving incremental sales to United.
• Brand selling; use our B2B relationship as a platform for selling our United Story and building our brand to drive preference and agreement across a vast partnership of influencers; sell compellingly with deep knowledge of United Airlines, competitive landscape, and travel industry with ability to speak on the spot about United’s differentiators, our short/long-term plans, and our value-proposition (e.g. United Next, our values, our network, our product, etc.). Participate in high-visibility activities such as joint calls, forums, advisory boards, industry, and company sponsored events to communicate our strategic objectives, further enhance relationships and drive customer loyalty.
• Negotiate and implement a highly complex global agreement(s) with a focus on enhancing value creation, return on investment, responsible channel cost management, and enabling strategic balance across a scalable, multi-dimensional partnership; lead partnership with a value proposition selling demeanor.
• Lead business development opportunities and drive performance, including improving UA’s market share and revenue performance across multiple business lines in accordance with evolving value principles. Have a pulse on performance by conducting regular analysis to hold partnership accountable for value, share, and return on investment. Ready to be “hands-on” with partner’s sales and revenue management collaborators to strategize, problem-solve, and drive business where/when needed.
• Drive visibility and engagement across a complex and scalable organization which includes influencers from front-line travel agents/counselors to C-level leaders. Deliver sales addresses to audiences ranging from small roundtables to 500+ attendees. Develop plan for driving a higher/wider/deeper relationship with our strategic partner.
• Organize strategic concepts, ideas, proposals, and business plans through skilled, executive-level communication templates and materials (e.g., thoughtful business plans, carefully crafted business / brand updates, project briefs, effective storyboards, and slide decks, etc.). Resourceful use of tools to perform in-depth and ad-hoc data analysis to guide business decisions, establish credibility, and gain consensus.
• Relentless focus on innovation and reimagining how our partnerships should work to accomplish our business objectives. Ready to address “status-quo” and decades-old norms. Envision ways to leverage partnership to deliver value to end-travelers; drive evolution within distribution value chain including NDC and other tech innovations.
NOTE: This position provides for a remote work arrangement ideally based in Chicago, IL. A well-qualified candidate located in Houston, TX or Newark, NJ will also be considered. This role will be required to travel up to 60% (both domestic and international).
The job posting end date is 8/19/24.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
• Bachelor’s degree (Finance, Business Management, Aviation Management, or related field)
• 5+ years of sales/airline management experience
• Strong communication, analytical and negotiating skills
• Creative thinking and problem-solving
• Leadership skills; ability to coach
• Proficiency in key business computer applications (ex. MS Office)
• Ability to create and deliver exceptional client-facing presentations
• Extensive Travel Required (up to 60% of the time)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
• MBA or advanced degree
• 10+ years’ experience working with B2B partnerships and strategic relationship management
The salary for this position is $114,750 to $168,300, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus eligible: yes.
At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Salary and benefits information is being included in this job posting in accordance with Colorado state law.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
