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Join SelectQuote, where we empower our team to help families find the best insurance solutions. As an MTM Patient Care Advocate, you’ll make a real impact by providing top-notch care to our customers. Embrace growth, challenge the norm, and be part of a supportive and innovative environment. Apply now!
Summarize by CVGorilla
Company OverviewMore than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.About the RoleMTM Patient Care AdvocateJob Summary:The MTM – Patient Care Advocate executes Medication Therapy Management for the company through competency in MTM platforms.Supervisory Responsibilities:This position has no direct supervisory responsibilities.Essential Duties and Responsibilities:Execute Medication Therapy Management for the company through competency in MTM platforms.Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients scheduling appointments and/or follow-up calls and performing data entry.Use the pharmacy computer to complete all actions necessary to provide optimal patient care.Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.Provide adequate notes and documentation within the platform to ensure proper reimbursement patient safety and to provide a seamless management of patients amongst all staff.Demonstrate adherence to all company state and federal policies laws and regulations including HIPAA.Maintain a neat work environment to ensure all company local state and federal requirements are met.Have knowledge of all appropriate service and business metrics and assist the team on action plans to improve outcomes.Contact the physician office if necessary.Report errors omissions and incidents to pharmacists.Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.Develop and maintain professional relationships with the medical community in which SelectRx serves.Market the positive image of SelectRx throughout the local communities.Skills/Abilities:Possess good organizational and time-management skillsDemonstrates appropriate written and oral communication skillsHigh degree of interpersonal and organizational skillsExperience with Google Suite (Gmail Google Meet etc.) is preferredUnderstand and maintain confidentiality regarding patient medications and illnesses (HIPAA).Ability to effectively interact with all levels of management associates clients and general public.Education and Experience:Experience Required: 6 months to 1 year pharmacy and/or call centerEducation Required: High school diploma or equivalentTravel Required: NoneRequirements:SelectQuote Core Values:Service: We create positive customer experiences.Entrepreneurship: We create innovate & take risks.Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.Courage: We challenge the status quo & drive continuous improvement.Teamwork: We help support & celebrate each other.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.background-color: transparent; font-weight: 400; font-style: italic; text-decoration: none;”>
