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Location
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description
Join our team and earn a free ski pass at Bretton Woods!!
• Now hiring for November 2024!*
Associate Benefits:
• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500
Responsibilities
• Guide tours in a safe and professional manner while engaging guests and providing an informative experience about the area and its surroundings.
• Ensure guests enjoy safe, positive and enriching experiences that exceed their expectations.
• Demonstrate and teach guests in the use of any safety equipment.
• Ensure the correct fit, adjustment and use of equipment before and during activity participation and ensure all safety rules are followed.
• Complete daily opening and closing inspections and conducting ongoing inspections of all safety gear and equipment.
• Report any equipment safety hazards and malfunctions to a supervisor.
• Complete daily written inspection logs and equipment logs.
• Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
• Maintain a professional attitude regarding conversations and interactions with guests keeping in mind all aspects of diversity and harassment training.
Qualifications
• Experience as a naturalist or outdoor recreation guide preferred.
• Must be at least 18 years old.
• Previous rock climbing experience preferred for guiding Canopy Tours and West Wall Climbs.
• All Canopy Guides must successfully complete a 2 week training course.
• All Fly Fishing Guides must have a valid State of New Hampshire Guide certification.
• Strong leadership and teaching skills.
• Ability and comfort working at heights of 200+ feet.
• Strong organizational skills with ability to multi-task within a fast-paced environment.
• Flexible schedule is preferred and willingness to work “on-call” as needed.
• First aid qualifications are considered an asset.
• Must be able to meet the physical requirements of the job including restrictions for each activity.
• Ability to effectively communicate with guests and associates.Must be reliable and able to work with minimal supervision.
• Adventure Guides are required to work in all kinds of weather and perform their duties regardless of weather conditions
