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At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Summary:
Mr. Cooper is seeking an experienced Mortgage Loan Processing Manager to lead and manage a team of Refinance loan processors. The ideal candidate will oversee the daily operations of a team of loan processors, ensuring efficient and accurate processing of mortgage loan applications. This role requires strong leadership skills, an in-depth understanding of mortgage regulations, and the ability to manage a high-volume pipeline effectively.
Key Responsibilities:
• Team Management: Lead, train, and mentor a team of mortgage loan processors. Foster a collaborative and productive work environment to ensure team success.
• Pipeline Management: Oversee the loan pipeline, ensuring timely and accurate processing of all mortgage applications. Implement strategies to manage and optimize workflow to meet production goals.
• Compliance and Regulations: Ensure all loan processing activities comply with federal, state, and local regulations. Stay updated on industry regulations and implement necessary changes to maintain compliance.
• Quality Control: Monitor loan files for accuracy and completeness. Implement quality control measures to minimize errors and ensure adherence to company policies and procedures.
• Customer Service: Serve as an escalation point for complex issues, providing resolution in a timely manner. Maintain excellent relationships with internal and external stakeholders, including loan officers, underwriters, and clients.
• Performance Metrics: Develop and track key performance indicators (KPIs) for the processing team. Provide regular reports and feedback to senior management on team performance and productivity.
• Process Improvement: Identify and implement process improvements to enhance efficiency, reduce turnaround times, and improve overall loan processing quality.
Qualifications:
• Education: Bachelor’s degree in finance, business administration, or a related field preferred. Equivalent work experience will be considered.
• Experience: Minimum of 5 years of experience in mortgage loan processing, with at least 2 years in a managerial or supervisory role.
• Knowledge: In-depth knowledge of mortgage products, loan processing procedures, and industry regulations (e.g., RESPA, TILA, HMDA).
• Skills: Excellent leadership and team management skills. Strong organizational and time-management abilities. Proficiency in mortgage loan origination software (Encompass) and Microsoft Office Suite.
• Communication: Exceptional written and verbal communication skills. Ability to communicate effectively with team members, senior management, and clients.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022583
Job Category:
Originations
Primary Location City:
Chandler
Primary Location Region:
Arizona
Primary Location Postal Code:
85225
Primary Location Country:
United States of America
Additional Posting Location(s):
