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All the benefits and perks you need for you and your family:
• Benefits from Day One
• Paid Time Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full time
Shift : Days
Location: 3264 GREENWALD WAY NORTH, Kissimmee, 34741
The role you’ll contribute:
The Medical Office Representative is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice’s designated system, & requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and medical support staff. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
• Follows all Standard Work processes. Standard Work incorporates technology with the right workflows and behaviors to provide an exceptional experience for every patient, every time.
• Welcomes patients appropriately, accurately updates, verifies, and enters patient information (including insurance, billing, and demographics) and processes/scans all forms into appropriate systems.
• Maintains an effective operational flow by communicating patients’ status to appropriate team members and keeping patient apprised.
• Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.
• Provides education as necessary to patientregarding test locations, patient portal use, and follow-up (non-clinical) actions.
The expertise and experiences you’ll need to succeed:
• Minimum qualifications :
• High school diploma or equivalent
• Ability to operate a computer, copier, fax, and scanner
• Ability to request and collect co-pays and outstanding balances
• Ability to deal with data that is of a sensitive and confidential nature (HIPAA)
• Preferred qualifications:
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
