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Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.
A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a “Great Place to Work” award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022
What will you be doing?
• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
• Enroll participants in educational seminars
• Provide patient support to patients enrolled in Patient Support Programs
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Update and submit resume upon requests for audits
• Other duties as assigned
What do you need for this position?
• Current US healthcare professional license: RN or LPN
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Ability to join frequent meetings and calls without disruption or disconnecting
• Competency with Call Center Telephone Technology
• Pleasant telephone manner
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally
Job Levels: In addition to the Key Objectives and Job Holders Specifications listed above, Medical Information Specialists may have the opportunity to move into different job levels within their role. These roles and the contingencies are listed below:
Medical Information Specialist II
• Min 1.5 yrs. employment with Inizio in comparable role + 2 Annual Performance Appraisals
• At least one year of experience in healthcare or pharmaceuticals is strongly preferred
• Provides value and demonstrates Leadership (individual program leadership to determine specifics)
• Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy
• Exceeds on Annual Performance Appraisal (min. 1 of the previous 1-2 years)
• Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
• Ability to manage complex situations
• Current US healthcare professional license: PA, NP, RN, LPN, R.Ph. or PharmD
• Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project.
• Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates.
• Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as need.
• Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral
• Current US healthcare professional license: R.Ph. or PharmD
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
