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Description
The Robert Half Healthcare Practice is working with a Healthcare company to add a Medical Customer Service Representative to their team. This is a fully remote position and you are able to live anywhere in the US.
Your shift will be assigned to you upon the completion of training. It will be 8.5 hours between 8am – 6pm EST. This does include a 30 min paid lunch.
• Please translate this to your own time zone if you do not live in EST
Responsibilities For The Position Include The Following
• Schedules appointments and procedures across multiple healthcare facilities.
• Communicates with patients by phone and in person, addressing questions and concerns.
• Gathers patient information and explains pre-visit procedures and instructions.
• Collaborates with medical staff to optimize scheduling efficiency.
• Manages multiple computer systems to complete tasks.
• Reviews financial information and communicates with patients and billing departments.
• Maintains effective communication with various healthcare personnel and patients.
Requirements
• Prior experience in a medical customer service role is preferred
• Proficiency in handling patient interactions with empathy and understanding
• Ability to effectively manage and respond to inbound calls in a timely manner
• Experience working in an inbound call center environment
• Knowledge of patient billing procedures and practices
• Excellent verbal and written communication skills
• Ability to multitask and prioritize under pressure
• Strong problem-solving skills and attention to detail
• Familiarity with medical terminologies and procedures
• Proficient in using computer systems for data entry and record keeping
• High school diploma or equivalent is required; further training will be a plus
• Flexibility to work in different shifts or extended hours if needed.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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