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Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.Job Description
Next Apprenticeship August 26, 2024
About the Medical Assistant Apprenticeship Program:
• “This position requires 2 endorsements/letters of recommendation from a BSMH leader, educator, mentor, etc. prior to interview. This should include how you as an associate aligns with BSMH mission and values, and why you would be an asset to the Medical Assistant Apprenticeship Program
• * This Medical Assistant Apprenticeship program is up to 1 year apprenticeship, with ability to earn certification within 6 months. Eighteen month total commitment to Bon Secours Mercy Health. This apprenticeship program will be a registered US Department of Labor program.
• Apprentices are hired at a full-time status as employees in the role of a non-certified Medical Assistant Apprentice with Bon Secours Mercy Health, and will also be enrolled as a student with Cincinnati State.
• Apprentices simultaneously participate in related technical instruction (RTI), through Cincinnati State, and on-the-job learning (OJL), through Bon Secours Mercy Health Medical Group, for this apprenticeship. In addition to RTI and OJL, Apprentices will also engage in self-led study time.
• During the apprenticeship, apprentices are required to complete at least 2000 hours of OJL conducted at a Cincinnati based Bon Mercy Health Medical group location, and 144 hours of RTI conducted at Cincinnati State.
• Apprentices will be supervised by a preceptor or mentor while working and completing their OJL.
• All BSMH policies apply to the Medical Assistant Apprentice for RTI & OJL including the attendance policy.
• At the end of the apprenticeship, Apprentices will be required to sit and pass the Certified Clinical Medical Assistant (CCMA) exam, and have the opportunity to obtain a non-credit Medical Assistant Workforce Certificate from Cincinnati State.
• Once apprenticeship is completed, and CCMA exam passed, associate has the opportunity to progress from the Apprenticeship role into a Certified Medical Assistant position within the Bon Secours Mercy Health Medical Group.
Summary of Primary Function/General Purpose of Position
The Medical Assistant Apprentice serves in a rigorous apprenticeship program for up to one year and is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant Apprentice contributes to the completion of the patient’s chief complaint (e.g., respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and may administer ordered medications (according to state laws and regulations) (e.g., oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.
Essential Job Functions
·Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
·Identifies significant changes in patient condition through data collection and reports them to the provider.
·Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
·Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
·Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
·Show patients to examination rooms and prepare them for the physician.
·Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
·Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
·Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
·Documents in electronic medical records (EMR) accurately and appropriately.
·Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
· May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
·Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
·Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.
·Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Medical Assisting certification from one of the following (required within 9 months of start date):
• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care)
Education
High School/GED (required)
Enrollment in an approved Medical Assistant program (required within 30 days employment) (If employed in South Carolina, enrollment in an accredited (by the Department of Education), post-secondary education is required)
Work Experience
1 year of healthcare or clerical physician practice experience (preferred)
Training
None
Language
None
Patient Population
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
Intermittent exposure to fumes and odors
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions
• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.) x
Push/ Pull (0-50 lbs.) x
Push/ Pull (50-100 lbs.) x
Stoop, Kneel x
Crawling x
Climbing x
Balance x
Bending x
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting x
Walking x
Standing x
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Skills
• Record patients’ medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Provide authorized prescription and drug refill information for pharmacies as directed by provider.
• Explain treatment procedures, medications, diets, or physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
• Strong oral and written communication skills
• Ability to collaboratively work with patients, families, and teams within a high-volume environment.
• Medical terminology
• Attention to detail
• Ability to multitask
• Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
• Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
