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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As a Sr. Channel Manager (Mass Markets), you will own the relationships with our local indirect field sales partners that are selling our new Quantum Fiber Internet solutions. You will oversee the revenue and sales generating campaigns executed at various Partner field offices located throughout the local market and regionally. This includes driving accountability at the local partner level including the development of action plans as required to deliver results.
Not only does this role come with the opportunity to build relationships, deliver on promises, and fulfill sales goals, you are also eligible for a generous Target Sales Incentive (TSI) of $32,000, world class benefits package, and a leadership team that values YOU and YOUR contributions to Lumen.
Location and Schedule
• This is a Work From Home position in the state of Oregon
• The primary location for the role is Oregon, with 25% travel required in the area.
The Main Responsibilities
• Manage local partner field sales team performance with accountability for key metrics including sales, activations, churn, upgrades, and similar performance indicators.
• Provide day-to-day sales support, including handling order fallout and support issues.
• Conduct agent training including brand and product materials.
• Coordinate with local partners on event schedules and 8-week road trip scheduling.
• Build a comprehensive sales strategy with Sr. Leadership to grow Lumen’s market share within the Mass Markets Channel and maintain sales objectives using a variety of tools, including Salesforce.com.
• Actively work to build and maintain strong relationships with local partner owners, managers, and sellers in market.
• Provide end-to-end customer experiences to differentiate Lumen in the market, including rapid response times for new opportunities and active troubleshooting on customer opportunities and challenges to meet customer needs.
• Be active in the community, supporting the building of a positive Lumen brand and enabling the advancement of Lumen’s market growth.
• Develop SWOT assessments for each partner site through field sales report analysis, demonstration of vendor technology, and other related measurements.
• Proactively identify potential problems, provide alternative solutions, and execute decisions with the big picture and long-term effects in mind.
• Organize and execute campaigns through internal resources and partners.
• Maintain accurate tracking mechanisms and analysis, action plans for management insight.
What We Look For in a Candidate
• Bachelor’s degree or equivalent education and work experience.
analytical skills, Customer Service, Billing Negotiations, Coaching, and Collection Experience
• Experience with facilitating calls, conducting calibration calls, providing constructive feedback, and creative with negotiation skills
• Initiative-taker and relentless attention to detail
• Exceptional written and verbal communication skills
• Strong Microsoft Office skill
• Experience and or knowledge with on-boarding vendor partners
• Utilizes a strong degree of creativity and flexibility when managing projects, from a production experienced with completing projects stand-point but also in connecting the strategic dots
• Valid driver’s license and acceptable driving record
• Ability to travel and be out in the field locally with your team at least 25% of the month.
Compensation
The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Location Based Pay Ranges
$67110 – $89480 in these states: OR
As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
You are also eligible for a generous Target Sales Incentive (TSI) of $32,000 annually.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 334018
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
67110
Salary Max :
89480
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
