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Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Job Summary
The primary purpose for this position is to make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for Managed Services clients. This position will provide oversight and project guidance and will also take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which may include, but is not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems, network infrastructure environments, virtualized systems, and database systems.
What you will do:
• Provide technical consultation, assist in proposal development, and offer technical sales support.
• Act as a subject matter expert, providing leadership and advice on technical matters to customers, the Managed Services Team, and other teams.
• Maintain client relationships, serving as a communication focal point between CDW and Managed Services clients.
• Lead design workshops for complex designs, mentors other engineers, and researches current and emerging technologies.
• Develop and maintain customer presentations, demo instructions, training documentation, and templates.
• Assist in assessing effort required for services engagements and provides technical input for Scopes/Statement of Work generation.
• Design and oversee upgrades to client infrastructure solutions, provide technical support services to Managed Services clients, and follow change control, incident response, and testing processes.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Articulate problems and solution to clients, provides 24 X 7 support to critical systems as part of an on-call rotation, and support engineering peers for complex technical issues.
• Lead client projects to improve/upgrade technology infrastructures, reviews and executes test plans, and designs and implements solutions using the latest technology.
• Conduct expert throughput analysis, problem solving, root cause analysis, and infrastructure planning.
• Identify and communicate potential cross-selling opportunities to the sales team and assist the Professional Services team with clients when required.
• Complete projects/tasks on a timely basis, perform scopes of work as detailed in implementation plans, and understand SLAs in a production environment.
• Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
• Test, evaluate, and develop new products, offerings, and solutions, conducts training of customers and company employees, and reviews assigned service requests daily.
• Address and update customer incident tickets and change orders, act as the technical lead for specific technologies, and advise across the full stack of Managed Services solutions.
What we expect of you:
• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field, and 7 years of IT engineering experience (including the 5 years large-scale requisite DC experience listed below), OR
• 11 total years of IT engineering experience, to include a minimum of 5 years large-scale, multi-tenant Data Center environment with enterprise-class planning, design, implementation and support experience including:
• experience with VMware virtualization technologies and infrastructure
• experience with hyper-converged infrastructure, particularly with Nutanix and/or VMware vSAN
• experience with Cisco UCS infrastructure
• At least three (3) years’ experience using scripting tools to automate both routine and complex tasks such as Microsoft PowerShell, VMware PowerCLI, and/or Cisco UCS PowerTool
• VMware Certified Professional (VCP) certification or Nutanix Certified Professional (NCP) or higher.
• Ability to establish customer trust in CDW Managed Services, balance multiple priorities, adapt to changing customer needs, meet deadlines, and perform advanced root cause analysis to drive long-term improvements.
• Strong organizational, analytical, problem-solving, communication, and documentation skills.
• Excellent verbal and written communication skills with the ability to interact effectively with all coworkers and stakeholders, including all levels of leadership.
• Customer Service focused with a high level of professionalism and the ability to consistently follow policies and procedures.
• Ability to prioritize work, handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment, and work independently as well as part of a team providing guidance, mentorship, and support to peers.
• Good time management skills with the ability to meet rigid and urgent assignment schedules, and the ability to travel as needed.
• Demonstrates the ability to develop strong customer relationships, achieve high levels of customer satisfaction, and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
