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This role supports our operation in the state of New York; applicants will need to reside in New York state for consideration.
POSITION SUMMARY:
The Manager, Solutions Consultants – Commercial is responsible for leading and executing the successful implementation of the Sales Account Executive’s customer or location specific strategy to attain revenue via assigned Sales Solution Consultants. The Manager Solution Consultants’ mission is to deliver a high return on investment and to firmly entrench FedEx Office as the supplier of choice in market by leading and developing the Solutions Consultants team. Following the FedEx Office sales process, this person will identify, develop and grow FedEx Office’s prospective and existing local market customer base. This position is also responsible for executing the National Secondary Coverage Program deliverables.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
• Lead and manage a high-performing team within a defined market territory (in-person and remotely); consistently provide effective direction, coaching and development to this team with travel as required
• Lead team to meet and exceed assigned revenue objectives
• Lead team in developing new and repeat contacts and in increasing revenue customers
• Lead team in increasing revenue within their assigned market/ customers via face-to-face customer visits, cold calling and prospecting.
• Lead the Solutions Consultants in developing appropriate tactics and strategies ensuring revenue growth during changing customer and market priorities
• Manage execution of direct reports within an assigned geographic area including travel to multiple locations as required
• Ensure all direct reports have a good understanding of their assigned customer’s needs and the capabilities of FXO and the competition
• Lead the Solutions Consultants to build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management tool (CRM)
• Ensure the Solution Consultants maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Collaborate across teams to develop appropriate tactics for assigned customers in response to changing priorities
• Partner across functions, (i.e. Sales, Operations and FSO), to ensure all customer deliverables are performed within the customer’s contracted guidelines
• Partner with Operations and Sales in a team selling capacity to grow local account revenue through the National Secondary Coverage program
• Lead and deliver execution of National Secondary Coverage program through continuous process improvement and compliance with program metrics
• Maintain strong, top-to-bottom relationships within assigned customers
• Actively manage the quality of direct reports, select and retain top talent, use effective coaching techniques and the Performance Management process to ensure Team Members exhibit competencies and behaviors expected by FXO and its customers /partners
• Provide financial insight that demonstrates an understanding of the FXO’s business model and that of the competition
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All other duties as needed or required
This position will be based in, and will be leading the Solutions Consultant team in the New York area.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree or equivalent experience
• 4+ years’ experience in a retail, customer service and/or sales environment
• 1+ year of management experience preferred
• Experience using MS PowerPoint and MS Excel to present data, ideas, etc. in a professional manner for various levels of management, up to and including senior executives
• Budget management experience is preferred
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
ESSENTIAL FUNCTIONS:
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here.
