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Description
There’s never been a more exciting time to join United Airlines as we’re on a path toward becoming the best airline in aviation history! Our shared purpose, “Connecting People, Uniting the World,” is more than getting people from one place to another. As a global company that operates in hundreds of locations worldwide, with thousands of employees, we are committed to uplifting and crafting opportunities where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire great people across every area of the airline. Our careers include a competitive benefits package sought to keep you happy, balanced, and well-traveled. United is an outstanding workplace, from employee-run “Business Resource Group” communities to best-in-class benefits like parental leave and 401k and privileges like space-available travel. Are you ready to travel the world?
Technical Operations/Maintenance
At United, our fleet features some of the finest aircraft, meticulously maintained by our adept Technical Operations team. This elite team, comprising maintenance technicians, engineers, planners, ground equipment, facilities, and supply chain management professionals, ensures each aircraft is in detailed condition for flight. Join our Technical Operations team and play an integral role in keeping our aircraft soaring.
Job overview and responsibilities
The Manager—Quality Assurance leads a continuous audit and surveillance program, ensuring the United Technical Operations division complies with company regulations and applicable Federal Aviation Regulations. The manager provides leadership and direction to assigned auditor staff responsible for evaluating business processes, management systems, and relevant vendors performing work for United Airlines.
• Leads completion of audits and certification of quality systems of vendors that provide maintenance services to United Airlines
• Leads the investigation of potential non-compliance events related to operational issues. Reports areas requiring corrective action to responsible management and ensure appropriate and effective corrective measures are implemented and maintained
• Responsible for setting direction and providing mentorship for a team of auditors in meeting all responsibilities, assignments, and professional development
• Acts as an internal consultant regarding quality assurance standards and on issues of regulatory compliance within United Services and across divisions as appropriate
• Functions as a primary liaison on behalf of United for industry audit organizations (such as C.A.S.E.) and meets industry requirements.
• Serves as a liaison with the FAA and government agencies on company regulatory non-compliance
• Leads FAA official documentation and UAL voluntary disclosures for United Services as required
United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL the boxes. We always seek individuals who will bring something new to the table!
Qualifications
What’s Needed to Succeed (Minimum Qualifications):
• Bachelor’s degree in aviation-related field
• Five years of aircraft maintenance, inspection, and related engineering experience
• Expert knowledge of the Code of Federal Regulations, UA policies, and procedures
• Confirmed outstanding interpersonal skills, writing skills, critical thinking, and leadership skills
• The highest standard of ethics and integrity to compliance adherence
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
• Ten years of aircraft maintenance, inspection, and related engineering experience, with at least five years in a Quality Assurance or Liaison role.
• Master’s degree or equivalent work experience
• FAA commercial pilot, Airframe, Powerplant, and other certificates, as applicable
• Quality Management or Auditing certification
• Prior experience in managerial positions, applicable quality systems, and other industry certifications in quality will be a plus.
• Air Carrier Internal Audit experience
• Air Carrier External (vendor) Audit experience
• High collaboration, teaming, and employee engagement skills
United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please get in touch with JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
