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Overview
The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation’s systems and processes, both internal and external, while enforcing data integrity in all information systems. The goal is to help meet all business requirements, develop KPI reporting, and provide “value-add” efficiencies to our operations. The role is also responsible for creating documentation to support these systems, functions, and processes, and for implementing effective training and training methods throughout the organization.
Responsibilities
Essential Duties & Responsibilities:
• Training personnel on TMW Suite, BI Portal, Equipment Tracking/Routing Software, and various other NFI systems and supporting processes;
• New dedicated fleet start-up support; creating project plans; reporting and meeting planning; client interaction
• Driver PeopleNet/PHOS training
• Creating and maintaining systems and process documentation / defining office processes;
• Troubleshooting basic system issues;
• Ad-hoc reporting;
• Routine data maintenance;
Job Related & Physical Requirements:
• Ability to travel +75% with extended stays;
• Strong interpersonal and intercommunication skills.
• Ability to interact and present to individuals at all organizational levels;
• Exceptional organization skills;
• Must be proactive and able to work independently;
• Lifting moderately heavy objects, such as computers and peripherals; Ability to get in/out/on/off of trucks and trailers;
Qualifications
Experience, Education, and Training:
• 1-2 years transportation experience, preferably in a dedicated contract carriage or private fleet environment;
• BS in Supply Chain or Logistics strongly desired;
• TMS experience strongly desired.
• Transportation operational knowledge; CSA, FMCSR, DOT & Hours-of-Service knowledge;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Profit Center
PC-899
