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Summary:
The Manager, Corporate Training – Servicing Development is responsible for overseeing the development and implementation of training strategies aligned with the company’s objectives. This individual leads a team of professional trainers, both at the corporate and senior levels, to assess organizational learning needs and creates effective solutions. The Manager, Corporate Training – Servicing Development collaborates with departmental leadership to ensure training effectiveness and stays current with industry trends in learning and development. Must have a proven track record of managing multiple high-level projects from start to finish.
Essential Job Duties and Responsibilities:
• Provides guidance and oversees the planning and implementation of training within the Servicing organization for departments, teams, and direct reports.
• Continuously evaluate training effectiveness and adjust training programs based on the objectives and evaluation.
• Responsible for managing, coordinating, and evaluating a team of training consultants that are geographically dispersed.
• Stays current with industry trends in learning and development for continuous improvement with the overall customer and employee experience.
• Collaborates with direct leadership to develop and implement long and short-term learning and employee development strategies.
• Develop and build strong relationships with key stakeholders to ensure that the Servicing Development initiatives are aligned with department and organization-wide needs.
• Provides input and outcome data on learning impact in reports to stakeholders and leaders.
• Must be able to travel as needed.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.
Other Job Duties and Responsibilities:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Manage day to day team members performance and workload.
• Ability to evaluate and communicate the impact of learning through data analysis and reporting to stakeholders.
• Experience creating and delivering one-on-one and group presentations.
• Experience in prospecting, cultivating, and maintaining new and existing relationships with various sources.
• Strong communication and interpersonal skills are essential for this role.
• Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements.
• Highly organized, self-motivated, customer oriented, and able to work independently as well as within a team and with internal business partners.
• Demonstrated ability to serve as a knowledgeable resource to the organization’s management team.
• Demonstrated ability to lead and develop a department and department staff members.
• Travel possible up to 10% of time to multiple Servicing sites.
Education and/or Experience:
• Associate or Bachelor’s Degree from a College or University and five (5) to seven (7) years related experience and/or training; or equivalent combination of education and experience.
• Experience in training processes such as adult learning theories, training needs assessing, and instructional design theories.
Certificates, Licenses, Registrations:
None Required
Work Complexity:
Problems and issues faced are general, and may require understanding of broader set of issues, but typically are not complex. Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.
