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About Us
GIRL SCOUTS OF THE USA
Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.
As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.
Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believe their programs should positively impact not girls, but their families too.
That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.
You Will
This is a Hybrid Position with 2 days per week in the NYC office
The Research team is one of three departments under Analytics & Insights, which is part of the larger Strategy and Planning Community. Analytics & Insights is comprised of 3 teams, Research, Business Analytics, and Data Engineering. Analytics & Insights is charged with producing data-driven insights to improve and inform decision making, strategic development, and identify areas of opportunity across the organization and movement. Analytics & Insights serves all Girl Scouts of the USA (GSUSA) departments and 111 Girl Scout councils by leveraging internal and 3rd party data, resources, and research, as well as commission and execute new research or find new data sources to fill any gaps to inform insights. The team is also responsible for producing on-going and ad-hoc analyses and dashboards to ensure movement stakeholders have the information necessary to make informed decisions. They also help inform the creation of and track KPIs and metrics to understand the customer experience and measure performance of strategies and initiatives. This team is also responsible for Enterprise Data Management, required to enable data-driven decisions. This includes data management, privacy, governance, reporting and analytics.
Position Summary
Working as an integrated part of Analytics and Insights, the Manager of Analytic and Insights provides research implementation support as needed to the national Girl Scouts organization and our 111 councils. They are responsible for overseeing and managing major research initiatives such as our annual customer experience surveys, the Girl Scout Voices Count survey and New Member and New Volunteer surveys. They may also assume a supervisory role of intern(s), contractor(s), or consultant(s), managing their work responsibilities, deadlines, and quality. A highly valued partner to GSUSA communities, the Manager provides critical thinking and points of view to help guide Movement strategy, integrate relevant information from social science and education fields, and provide innovative solutions to research problems, and generate important business insights from data.
Specific contribution for this position includes:
• Re-envisioning and managing the annual customer experience data collection efforts
• Creating user friendly reports on major complex research studies and to tell the stories or insights behind that research.
• Managing high-level project teams and external research vendors as necessary
• Supervising intern(s), contractor(s), or consultant(s), including the day-to-day management of time, projects, and responsibilities .
• Designing and executing research projects that answer key business questions about the customer experience, including defining methodology, sampling, and instrument design
• Conducting and overseeing basic and advanced quantitative statistical analyses in SPSS or other statistical software (i.e., R or Python). Advanced analyses include multivariate analyses of variance, simultaneous and hierarchic regression models, post-hoc comparisons, logistic regressions, cluster analyses, power analyses, and effect size computations.
• Preparing and overseeing the management of data, including data cleaning, recoding variables, computing new variables, and aggregating and splitting datasets
• Analyzing and overseeing the management of qualitative data using thematic coding and data mining tools
• Reviewing academic and industry literature for relevant contextual information
• Working with team to design templates for communicating complex data to lay audiences
• Collaborating with colleagues at the national and council levels to integrate research findings/ research support into strategy development and program improvement.
• Playing a key role in shaping internal and external strategies for promoting utilization of Girl Scout evaluation tools/resources.
• Making recommendations based on data, analytics, and insights to councils and constituencies within GSUSA.
• Representing the work at GSUSA at council events, as well as external conferences
• Attending required local and national meetings as needed
• Providing research related support as needed to council partners, GSUSA, and the Analytics and Insights in general
• Coordinating, defining, and integrating data and research across Analytics & Insights, GSUSA, and councils, where possible, to develop well informed findings and insights.
ESSENTIAL RESPONSIBILITIES – Primary Duties Of The Position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work across GSUSA communities and with Girl Scout councils to gather data and information and foster innovation, collaboration, and insights to support strategic and programmatic business questions.
• Design and conduct qualitative and quantitative research (either internally or through external vendors) to support strategic and programmatic business questions.
• Work effectively and consistently with a customer-service mindset, responding quickly, thoughtfully, and completely to GSUSA internal and external customer requests or issues.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Required Competencies
Individual Contributors who have a high level of expertise and are subject matter experts in their specified area.
• Significant experience leading major multi-faceted evaluation projects, either as individual team lead or senior contributor
• Significant experience in project management and comfort with meeting deadlines in a fast-paced environment
• Expert proficiency with both Excel and SPSS (including the use of syntax and multivariate statistics) or comparable statistical software (R, Python, etc.)
• Ability to infer actionable insights from original and secondary research and effectively communicate them in compelling presentations in PowerPoint or other platforms using data visualization, headlines, and stories
• Extensive experience conducting, analyzing data from, and reporting on qualitative and quantitative research, such as focus groups, interviews, surveys, etc.
• Experience with Qualtrics or other customer experience survey platforms
• Extensive experience presenting complex data to laypeople in an actionable, easily digestible way
• Experience and comfort providing customer support around research methodologies and data interpretation, especially to a non-technical audience
• Exceptional written and verbal communication skills
• Exceptional reasoning and strategic problem-solving skills
• Demonstrated expertise in developmental psychology, leadership, and/or youth development fields, particularly as it relates to girls or youth a plus
• Awareness of digital/technology trends and how they could be used in various ways to enhance research
Required Technical Skills
Office 365 or similar suites
Competency in PowerPoint or similar presentation software
Competency in Microsoft Excel or similar software
Expert competency in SPSS (including the use of syntax and multivariate statistics) or comparable statistical software (such as R or Python)
Qualtrics or other survey platforms is a plus
Looker and AI tools are a plus
REQUIRED EDUCATION AND EXPERIENCE (i.e., Degrees, Certifications)
Degree or Equivalent Experience:
BA/BS degree in relevant field with Master’s or Ph.D. preferred
Minimum Years of Experience: 5+ years relevant experience in an applicable environment
OTHER REQUIREMENTS:
Bilingual – Spanish speaking would be plus
Salary Range: $80,500 – $117,000
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
What We Offer:
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
Paid Time Off:
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year’s.
Other Benefits :
• Medical and Behavior al Health Coverage
• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year
• Access to Employee Engagement G roups
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment. The job can also be Hybrid or remote.
POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.
AAP/EEO Statement: GSUSA is an equal employment opportunity employer.
Travel Requirements
0-10%
