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Summary
The Manager provides leadership and direction to the theater and restaurant crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.
Essential Duties And Responsibilities
• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
• Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
• Manage and oversee day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
• Manage the closing process with balancing drawers and verifying nightly deposits to aid in nightly closing processes.
• Oversee and deploy the scheduling of crew members to ensure the appropriate staffing levels are occurring to provide optimum servicing levels for Emagine guests.
• Manage the monitoring of employee breaks and other minor restrictions per State Law so all legalities and rules are effectively abided by.
• Aide in the management of the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation.
• Prepare and complete action plans; implementing production, productivity, quality, and customer-service standards.
• Meet financial objectives by forecasting requirements, preparing an annual budget and scheduling expenditures.
• Collaborates in menu planning by consulting with chefs to ensure items are well executed for all guests.
• Estimate food costs and profits and adjust menus accordingly.
• Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
Emagine Entertainment’s affiliates own and operate luxury theatres in Michigan, Illinois, Indiana, Minnesota and Wisconsin. Emagine operates theatres with a combined 23,141 seats and 244 screens. Emagine has led the way in bringing luxury theatres to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theatre” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Magazine consecutively for the past 9 years.
Emagine is a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theatre in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market and it boasted three of the first 100 Dolby Atmos®immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location. Paul Glantz, Chairman of Emagine Entertainment, has been interviewed on CNN concerning his views and opinions on the operation of luxury theatres. On February 28, 2018, Emagine Entertainment, Inc. and 7-time BET Award-winning and Grammy® nominated superstar Big Sean (Sean Anderson), announced their joint venture agreement to develop, Sean Anderson Theatre, powered by Emagine, a world class cinematic and live music entertainment center in Detroit (and potentially at other sites around the U.S., as well. The new partnership is actively scouting prospective sites in Detroit.
Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.
Emagine Entertainment is proud of its excellent leadership team dedicated to maintaining the highest standard of customer service and a fastidious attention to cleanliness in its theatres. Emagine’s management has established themselves as recognized leaders in quality and in providing their guests with the best possible movie-going experience.
If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!
