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About Sentral
Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world’s best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com.
Position Overview And Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Sales will oversee and directly impact key aspects of leasing revenue generation, leading and developing our leasing teams and supporting other key initiatives alongside the property’s General Manager and regional support teams. This role will build, lead and champion a strategic sales culture for the team to meet individual and team goals.
This is an in-person position located on-site of the property.
What You’ll Do:
• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Facilitate daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of the game!
• Provide leasing training and continually provide feedback on all opportunities for improvement
• Be responsible for accuracy of content and reporting provided by leasing team
• Inspire the team by walking the walk every day! Provide excitement, motivation and support through transparency and clearly defined strategies to ensure team’s success
• Display solid understanding of reasons for not leasing on each prospect – report out for support
• Actively participate in each tour by making introductions and double closing
• Provide oversight and coordination of welcoming new residents, and assist with office management and clerical tasks
• Attract and retain top leasing talent within the local market
• Serve as backup to concierge team and homeshare efforts related to guest check-ins and outs
• Record and update details of prospective residents, current residents, and guests into the property management software in a timely and detailed manner
• Assist in opening and closing procedures and ensure they are completed
• Assess property and inform maintenance team of any need for repair or cleaning
• Advertise available homes and conduct property tours as part of marketing activities
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inspect apartment homes to ensure readiness prior to resident move-in
• Liaise with residents and guests to provide information and address their questions and concerns
• Maintain and store documentation effectively
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned
Skills And Experience
• High School Diploma or equivalent required; some college preferred
• Experience as a General Manager or Community Manager of Class A Communities preferred.
• A minimum of five-years of experience leasing apartments or a combination of education with customer service experience is preferred
• A drive towards high-performance sales and a passion to be first in class
• Analytical with the ability to swiftly pivot when market or team dynamic changes
• Must possess strong attention to detail, leadership skills and sales ability
• Demonstrated ability to lead teams
• Strong oral and written communication skills
• Great time management skills and ability to prioritize and manage multiple projects, some under deadlines and resource constraints
• Strong decision-making and problem-solving skills
• Entrepreneurial spirit and drive to support Sentral in the start-up phase
• Computer literate with capability in email, MS Office and related communication tools
• Must be willing to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends
Sentral Benefits
• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the “Accommodations” section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
