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Large Loss Claims Specialist – Design Professional
United States
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Design Professional Claims Handler, you will play a critical role in managing and resolving AXA XL’s claims for the Design Professional team. You will work closely with your manager and fellow Claims Handlers to drive files to resolution and will interact and collaborate frequently with Regional Practice Leaders and the Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
DISCOVER your opportunity
What will your essential responsibilities include?
• Managing assigned claims across multiple jurisdictions.
• Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Evaluating settlement value and negotiating claims and litigated matters within authority as well as participating in mediations and settlement conferences. Consistently employing strategic litigation management skills throughout the life of all claims.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Analyzing claim trends and establishing, adjusting, or recommending reserves.
• Identifying and implementing process enhancements to effectively provide timely and fair claims resolution through leveraging available resources, technology and continuing education, training and vendor management.
• Coordinating and managing communications with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Maintaining a high-quality relationship with policyholders and agents by maintaining frequent contact and being responsive to their needs. Promptly and thoroughly reviewing contracts as requested by policyholders and agents.
• Taking ownership of the account-specific auditing and record keeping processes, developing and executing upon effective audit protocols. Ensuring all financial transactions are properly tracked and maintaining easily accessible reports related to all facets of claim handling.
• Taking an active role in the development of educational material and loss prevention measures for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.
• Assisting underwriters with policy drafting initiatives, as well as new business and renewal meetings.
• Identifying, monitoring and reporting on emerging liability and coverage trends.
• Active and frequent participation in marketing and promotional activities with some component of public speaking.
• Assist management with the creation and monitoring of various statistical and trend reports as needed. Assist with staff training and coverage review. Assist with monitoring staff goals and performance measures, use of performance metrics, review process (interim and year-end), and addressing performance issues timely. Assist with succession planning. Assist with Human Resources issues, including employee performance reviews and timely handling of employee exceptions. Respond timely to all requests regarding personnel, and position information, including authority levels and internal audits.
You will report to the Head of Design Professional Claims.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
• Broad Professional Liability claims experience: Advanced experience managing Professional Liability claims as a Claims Handler or Defense Counsel. Experience with high exposure and complex claims. Demonstrated experience negotiating and settling complex claim files.
• Effective communication: Excellent verbal and written communication, presentation and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative approach: Develop productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Ethics: Handle responsibilities with integrity and the highest standards of professionalism.
• Passion for results: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Intellectual curiosity: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Education: Bachelor’s degree required; JD preferred.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
The U.S. pay range for this position is USD 92,500-$182,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com)
