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Proctor Academy is seeking an IT Services Support Technician to be July 1. The IT Services Support Technician at Proctor Academy plays a crucial role in maintaining efficient operation and support of all computer systems, hardware, and software. This role requires providing a high level of customer service to employees and students, addressing technical issues promptly, and ensuring a focus on security and data protection.
The essential functions of this position include, but are not limited to, respond, prioritize, and resolve technology challenges using ticketing software; assist with hardware and software issues, including troubleshooting and maintenance; oversee Apple GSX account for warranty and repairs and manage part orders; maintain an accurate inventory of technology assets with asset management system; provide technical support for school events, which may include off-hours work; and collaborate with IT team members and other departments to ensure consistent support across the community.
Very generous benefits for full-time positions, including 401(k) plan, health and dental insurance, life and AD&D insurance, short-term disability, and long-term disability, 16 paid holidays and one week vacation upon hire.
Proctor Academy is committed to building a community of inclusion across race, gender identity, age, religion, sexual orientation, and experience. We strongly encourage applications from candidates with diverse experiences and backgrounds.
The ideal candidate will have a Bachelor’s Degree (B. A.) or equivalent, one to two years related experience, or equivalent combination of education and experience. A+ and Apple Hardware/Software Certifications will be required, with recertification done annually.
E.O.E.
