About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.
The Role

Partner in a team environment to provide batch operations support 24x7x365, monitoring batch activity, reacting to batch failures, working with development, production support and business users to approve and schedule activity. Provides problem resolution and system admin support. Understand technical changes and advancements in server infrastructure environments.

The Main Responsibilities

•Monitor all batch flow processing and insure timely completion of endpoints
•Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate
•Perform level 1 and level 2 supports and resolution for all batch abends
•Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary
•Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools
•Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging
•Recommend severity and urgency threshold changes in system monitoring software
•Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete
•Perform and verify system configuration changes as specified during weekend maintenance
•Respond to all hardware faults or failures requiring escalation and support toward resolving these incidents.
•Report them via problem tracking software and escalate to management based on severity
•Respond to all console messages and alerts requiring intervention and action
•Track and document all outages and incidents which adversely impact the environment

What We Look For in a Candidate
• Knowledge of Real time Unix/Linux based Ensemble customer care & Billing Infrastructure tools
• Hands on experience of scheduling concepts
• Assoc degree or equivalent education and relevant experience.
• 8 years related experience in specific area or equivalent. 
• 2+ years’ experience in mainframe JCL (Job Control Language)
• 2+ years’ experience using Unix and or Linux
• 2+ years’ experience using Control-M or other Batch scheduling tool
• Available to work on a rotating 12.5-hour schedule, including nights, weekends, and holidays
• May require technical certification

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$54150 – $72200 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$56900 – $76000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$59850 – $79800 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$62700 – $83600 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333884

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :

54150

Salary Max :

83600

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Application Deadline
07/05/2024

Tagged as: Technician