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Organization Summary
Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.
Position Summary
The IT Infrastructure Engineer will act as a liaison between IT, IT vendors and the business. The IT Infrastructure Engineer supports the business in day-to-day operations, as well as facilitates business changes. The primary responsibility of this position is to develop, maintain, and continuously improve and support internal the IT infrastructure, including servers, storage, and networks. Infrastructure Engineer will also be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for the organization. This role will be a major stakeholder in the successful growth of FREE’s service offering and expansion.
Responsibilities
DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
• Onsite presence is mandatory; remote work is not an option.
• Troubleshoot, support, design, and deploy functional network systems (LAN, WLAN, WAN).
• Escalate issues and communicate effectively with senior management.
• Provide support for server virtualization and creation.
• Assist with migrating servers from co-location to cloud environments.
• Troubleshoot, support, and maintain switches, firewalls, and all network equipment.
• Configure, install, and support software on servers.
• Monitor the performance of networks and servers.
• Address and resolve support issues at all levels, act as an escalation point.
• Assist in maintaining network and server documentation.
• Help manage vendor support contracts.
• Serve as the cybersecurity liaison between the organization and cybersecurity vendors.
• Oversee data backup, recovery processes and disaster recovery.
• Assist in the deployment, maintenance, and upgrading of infrastructure.
• Support and test Business Continuity plans and systems.
• Contribute to delivering high-quality service to internal users and clients.
• Aid the Application Support team with critical incidents.
• Assist with IT-related projects and requests as directed by IT management.
• Contribute to the development of infrastructure plans for current needs and future scalability.
• Mentor and serve as an escalation point for other IT staff.
• Build and maintain positive relationships with co-workers, management, other departments, affiliated agencies, contractors, vendors, and other stakeholders.
• Ensure timely and accurate completion of required documentation.
• Perform additional duties as assigned.
Responsibilities Of All FREE Employees
• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.
Qualifications
QUALIFICATIONS
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of certificates/certifications with 6 – 8 years of relevant work experience.
• Experience: At least 6 – 8 years of professional experience in a related field.
• Specialized Training, Licenses, and Certifications: Relevant certifications such as CompTIA, Microsoft, Cloud certifications, etc.
• Technical Knowledge and Skills: Expertise in network hardware and technology, including Cisco, Fortinet, or similar equipment. As well as fundamental IT Concepts: Strong understanding of computer architecture, networking, virtualization, storage, and operating systems.
• Office 365 Administration: Experience managing Office 365 environments.
• Azure Management: Proficiency in setting up, configuring, and administering Azure environments.
• Operating Systems: Proficient in Microsoft operating systems.
• VMware Design: Knowledge and experience in VMware design and management.
• Server Hardware: Experience with Dell servers or equivalent.
• SAN Solutions: Familiarity with Storage Area Network (SAN) solutions.
• Active Directory: Skilled in managing Active Directory and related tools.
• Team Collaboration: Demonstrated ability to work effectively in a team environment, with flexibility, clear communication, and anticipation of needs.
• Organization and Communication: Must be highly organized, efficient, and possess excellent communication skills.
WORK ENVIRONMENT
• Onsite Requirement: Required to work onsite, this is not a remote position. This position reports to our headquarters located in Old Bethpage, NY.
• Local Travel: Regular visits to other locations across Long Island will be necessary.
• Travel for Expansion: Travel to new facilities potentially in other regions.
• Team Collaboration: You are expected to be a collaborative team player and provide mentorship to team members on both existing and new technologies.
Physical Requirements
• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to occasionally lift/move up to 50 pounds at a time.
Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.
The Pay Range for this job is [$94k – $108k]. This range is based on what FREE reasonably believes it will pay an employee as for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors, including, but not limited to, an individual’s experience, qualifications, longevity at FREE, geographic location, relevant skills, and other factors permitted under federal, state, and local laws.
FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law
requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
