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Peak Performers is currently seeking a skilled Help Desk Technician to provide up to second level technical support for complex end-user computer support and assistance on telecommunication , computer hardware, software and network system issues.
Major duties:
• Provide technical support for employees, ensuring that problems and requests have appropriately been documented and resolved
• Set up equipment for employees use, and perform or ensure proper installation of cables, operating systems, or appropriate software, and checks for proper functionality
• Creates problem tickets in Agency incident tracking software ( ServiceNow)
• Provide user training in the use of available hardware, software and utilities
• Track and maintain inventory of hardware and software assets
• Install and configure software products, service packs and updates
• Assist with configuring, monitoring, tuning, and end-user computers, network applications or services
• Collaborate with other IT team members to escalate and resolve complex issues
What We’re Looking For
• Proven experience in IT support, knowledge of personal computers, printers, other peripheral equipment, Microsoft products (Windows, Office 365), and other applicable software
• E xperience in a high-volume call center/help desk environment is required
• Strong troubleshooting skills for both hardware and software issues on end-user laptops
• Familiarity with remote support tools and techniques
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Provide technical support for employees, ensuring that problems and requests have appropriately been documented and resolved
Preferred qualities:
• Experience in Public Sector delivery
About This Position
• Rate: $ 26.00 – $31.00 p er hour
• Length of engagement: Through 8/6 /202 4 with extension options and conversion possibility
• Days/Hours: Monday-Friday, 8:00AM to 5:00PM unless otherwise coordinated, 40 hours per week
• Location: Austin, TX , ( Remote ) Candidates must be local to Texas
• PLEASE NOTE: This role is not C2C
The Peak Performers difference
• Excellent medical health, dental & vision insurance at 60 days
• Our employees may participate in a 403(b)-retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994, our relationships span more than 27 years and thousands of job placements
All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.
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