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Job Description
JOB DESCRIPTION
About The Role
The Business Analyst is responsible for working in this customer facing role to implement the Hansen CIS software. You will need to be an experienced analyst with strong documentation skills as well as a proven ability to communicate with internal and client stakeholders balancing customer needs with business priorities in in software applications and SaaS offerings for customer care and billing solutions for Utilities or Municipalities markets. This job will offer you the opportunity to within a team environment on software implementation projects to meet specific customer requirements. Work may include support, maintenance, and administration. You will also work independently with latitude for independent judgment and decision-making. This position is a hybrid work model and will require time onsite at a Hansen location as business demands.
About You
• You are skilled in the application of Oracle database access and SQL Plus® and knowledgeable about Utility Billing Software with the ability to lead, plan, execute and delegate such as to drive projects to on-time completion
• You bring a highly proficient skillset in Visio, Microsoft Word, Excel, and PowerPoint and an effective and proficient oral and written communicator presenting to internal and external audiences.
• You are proficient at converting business needs into technical specifications and facilitate communication between utility customers and technical teams through your motivation and mentoring of others to develop talent.
• Your an effective communicator and proficient oral and written communication skills with strong decision-making skills and planning skills.
• You have a Bachelor’s degree or two years related experience and/or training; or equivalent combination of education and experience including a minimum two years of data analysis experience on multiple projects with production-level experience included
• You are experienced in software applications and SaaS offerings for customer care and billing solutions for Utilities or Municipalities and revenue life cycle for electricity, gas, and water services.
Key Responsibilities
• Coordinate and manage business analyst related work products throughout the system implementation lifecycle (training, design, configuration, testing, implementation, and production) that will include you being engaged in business requirement sessions to evaluate the customer’s business objectives and goals.
• Collaborate with both team members and clients to prioritize and address issues effectively with the drafting of Customer Requirements Document to identify the customer’s business needs and how HansenCIS-B can meet those business needs.
• You will offer clients, implementation, and development project teams insights into industry and product information. Additionally, provide guidance to customers regarding necessary system software configuration adjustments to align with their business goals and help diagnose software problems and conduct in-depth analysis to identify the underlying causes of software support issues.
• Provide insight and liaise with Hansen CIS developers to ensure that the best possible solutions are presented to the customer for their consideration by helping prepare workflow charts and diagrams to modify system software or conduct training sessions for the customer’s project team on all relevant Hansen CIS functions and evaluate the effectiveness of the HansenCIS-B version to be implemented.
• You will prepare estimates for time frames required to complete business-related tasks utilizing project tracking tools to maintain and update project information (e.g. Jira) and work with other Business Analyst on strategies to improve the HansenCIS user experience.
• Design functional and integration test plans/scripts, perform testing activities and develop and document project testing approach/plan utilizing your specialized industry knowledge to analyze, design, and implement solutions which address complex business requirements.
Benefits And Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Company Overview
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
Contact Us
If you possess the desired skills and enthusiasm, please connect us by “Apply Now” via the link or our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This position will require you to be onsite or in a hybrid work location.
Visit our website at hansencx.com for more information.
EEO/M/F/D/V – Please note that we will not be offering sponsorship for this role
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