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**This position is remote, must in live one of following states: Texas, Florida, Georgia, Pennsylvania, Illinois, Tennessee, Missouri, Arizona, Ohio**
Please took at your time zone to determine training schedule & post training schedule.
Training Schedule:
EST: Monday – Friday 9:00AM – 5:30PM
CST: Monday – Friday 8:00AM – 4:30PM
MST: Monday – Friday 7:00 AM – 2:30 PM
PST: Monday – Friday 6:00 AM – 3:00 PM
Post Training Schedule:
EST: Monday – Friday 10:30AM – 7:00PM EST
CST: Monday – Friday 11:30AM – 8:00PM CST
MST: Monday – Friday 10:30AM – 7:00PM MST
PST: Monday – Friday 9:30AM – 6:00 PM PST
Roles and Responsibilities:
• Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy.
• Take overflow of patient calls to assist with converting to Express Scripts Home Delivery or answering any basic customer service questions and order status related questions.
• Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery.
• Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner.
• Other special projects as assigned.
As an Inside Sales Representative, you will work with patients, managing inbound and outbound calls where you will be responsible for understanding the members benefit plan design to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy. Specifically, you will provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services.
This role is on the front lines with patients, addressing customers with care, detail, and most importantly, empathy. To be successful you should be able to build instant rapport, achieve customer satisfaction, and close the sale. A top Inside Sales Representative should be able to work in a fast-paced rewards driven workplace. Ideal candidates will be energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.
Scope:
Targeting patient population with the purpose of driving script volume and revenue to Express Scripts Home Delivery Pharmacy.
Knowledge and Abilities
• Ability to professionally influence patients to utilize Express Scripts Home Delivery Pharmacy by use of informative practices.
• Excellent oral and written communication skills including the ability to explain and answer questions clearly and concisely.
• Problem solving skills including overcoming objections.
• Ability to adapt in a dynamic work environment.
• Work in a fast-paced environment and quickly learn internal applications and systems.
Qualifications:
• High School Diploma / GED required.
• 2+ years Customer service experience or sales experience preferred.
• Excellent phone and sales skills
• Relevant experience with customer service
• Call Center experience preferred
• General PC knowledge including Microsoft Office and Internet
• Ability to professionally influence members to utilize Express Scripts Home Delivery Pharmacy
What else you’ll love about working here:
• Benefits that start on day one
• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans
• Prescription Drug, Dental, Vision and Life Insurance
• Employee Contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
