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Job Summary
Provide excellent customer service customers by answering questions to educate and determine the proper plan to fit their needs. Build and maintain an individual book of business by handling a high volume of inbound and outbound calls.. Support other team staff to maintain and grow membership and sales in new and existing members.
Essential Functions
• Making sales or recommendations for products or services that may better suit client needs
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service by utilizing software, databases, scripts, and tools appropriately.
• Answering or making calls to clients to educate and address their needs, complaints, or other issues with products or services while adhering to all company policies and procedures.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Membership Retention/Sales Growth: Work with Manager to develop and implement strategic plans for each account consistent with organization’s mission. Main objective is to retain and increase membership, improve service to individual potential and current members. Report opportunities and challenges to Manager.
• Internal Participation in Leadership–Teamwork: Represent interests of and perspective of clients in team meetings and planning sessions. Strategize issues and opportunities with other staff to incorporate client perspective in Priority Health and Corewell Health’s goals and objectives. Participate in other internal committees to help achieve company and client goals where appropriate.
• Professional and Personal Development: Role model effective account management to stimulate improvement in overall account management strategies. Participate in improving the level of sophistication in our Individual communications to better differentiate Priority Health and Corewell Health’s from the competitive market. Maintain appropriate licensure through continuing education. Participate in applicable corporate learning and development opportunities.
• Attend professional conferences as needed and when approved in advance by Manager.
• Attend continuing education classes in order to maintain active Life and Health agent licenses (Priority Health).
How Corewell Health cares for you
• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
Qualifications
Required
• 2 years of relevant experience
• Obtain State of Michigan Health Agent License within 90 days of hire
Preferred
• Bachelor’s Degree a related field
• Knowledge of healthcare industry.
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE – Priority Health – 1239 E Beltline – Grand Rapids
Department Name
PH – Sales – Individual
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
