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We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine:
• Responsible for conducting new hire onboarding training for both In House Marketing & CMP agents.
• Wyndham Destinations Sales Compliance on line courses are completed in new hire classes, prior to graduating staff to the marketing floors.
• Follow your training classes to the marketing floors, partner with department leaders to coach and support new hires. 50% T.O. behind all new hires within 60 days or less
• Conduct weekly training for agents that are underperforming.
• Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
• Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).Train the site leaders and representatives accordingly to ensure new technology is understood, adopted and utilized.
• Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
• Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budgets
• Must be able to work days, nights, weekends, and holidays.
• Must be able to navigate through various systems, via an Apple iPad (Technology Skills are a must).
• Must be proficient in Microsoft Office (excel and word).
• Must maintain department standards of production and work as a team player.
• Prepare additional reports deemed necessary by management.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
What You’ll Bring:
• High School diploma required.
• Possess excellent communication skills both written and verbal.
• Must be highly motivated with a positive attitude and good work ethic.
• Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to lead by example
• Must have Timeshare/ Vacation Ownership Experience.
How You’ll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
