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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the construction industry, based in Troy, Michigan. As a Help Desk Analyst I, you will be providing technical support and assistance, often as the first point of contact for customers experiencing issues with our services or equipment.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal teams
Identify and suggest possible improvements on procedures
Requirements
Minimum of one year of experience in a Help Desk Analyst role or similar IT support role within the construction/contractor industry.
Proficiency in MS Windows 7 is required.
Strong problem-solving skills with the ability to diagnose and troubleshoot technical issues.
Excellent communication skills with the ability to provide step-by-step technical help, both written and verbal.
Familiarity with remote desktop applications and help desk software.
Ability to handle multiple tasks or projects at one time meeting assigned deadlines.
Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to work independently and in a team-oriented, collaborative environment.
High School Diploma or equivalent required; Bachelor’s degree in Information Technology, Computer Science or related field preferred.
Relevant IT certifications (e.g., CompTIA A+, ITIL) would be advantageous.
Strong customer service orientation.
Technology Doesn’t Change the World, People Do.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
