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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are offering a short-term contract employment opportunity for a Help Desk Analyst in the non-profit industry, based in Charlotte, North Carolina. The primary function of this role is to provide Level 1 helpdesk support, primarily assisting with password resets. The successful candidate will be expected to handle a high volume of tickets and phone calls, supporting a large number of employees.
Responsibilities:
Provide Level 1 helpdesk support to employees, handling a high volume of tickets and phone calls
Assist with password resets, which constitute the majority of calls
Support a large number of employees, providing efficient and effective service
Work in a fast-paced call center environment, maintaining professionalism and patience
Utilize various systems and technologies, including Citrix Technologies, Lotus Notes, and Microsoft Active Directory
Engage in database management and configuration management tasks
Provide Deskside Support and handle Desktop Hardware issues
Maintain computer hardware and resolve any related issues
Ensure timely resolution of issues to maintain high customer service standards.
Requirements
Proficiency in Citrix Technologies is required
Must have experience in Database management
Knowledge of EO/IR systems is necessary
Familiarity with Lotus Notes is desired
Expertise in Microsoft tools and platforms is a must
Experience In Active Directory Management Is Required
Must possess knowledge in Computer Hardware
Expertise in Configuration Management is necessary
Experience in Deskside Support is a must
Proficiency in Desktop Hardware is required
Previous experience in a similar role in the Non-Profit sector is preferred
Excellent Communication And Problem-solving Skills Are Required
Ability to work independently and in a team environment
Must be able to handle multiple tasks and prioritize work effectively
Must have a customer service-oriented mindset.
Technology Doesn’t Change the World, People Do.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
