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Overview
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Grocery Manager
Job Purpose
Job Summary
Assists in the management of the daily operations in the grocery department and supervises the grocery team with stocking and store conditioning. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops associates on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.
Key Performance Indicators (KPI) – What Success Looks Like
People-Store Turnover: Demonstrate people-first leadership that drives an inclusive culture to support retaining talented teams because Winning Happens Here! KPI: Store Turnover Goals
Customer Connection-OSAT: Deliver a consistent shopping experience by creating Little Winns for our customers. KPI: OSAT (Availability, Cleanliness)
Operations-Cases per Hour Goal: Lead team to deliver on center store productivity goals. KPI: Cases per Hour Goal
Growth-Center Store Sales: Deliver on financial goals. KPI: Center Store Sales Budget
Growth-Center Store Shrink: Deliver on financial goals. KPI: Center Store Shrink Budget
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
Service
Assists in creating an environment that enables customers to feel welcome, important, and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality, and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting products.
30%
Leadership
Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Assists in establishing goals for merchandising, sales and profits and empowers the team to meet or exceed the goals by managing schedules to ensure tasks are completed in a cadence that ensures the highest levels of customer service and conditions during peak hours. Adheres to all local, state, and federal laws, and company guidelines
30%
Financials
Completes daily and weekly administrative tasks (communications, online training, scheduling, pricing changes, orders, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in the planning and organizing of the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
20%
Compliance/Safety:
Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft, or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department
20%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Course of Study
High School / GED
Preferred Education
Course of Study
Relevant Experience
Supervisory Experience
0 -3 yrs minimum
Language(s) Required
Language(s) Preferred
English
English & Spanish
Knowledge, Skills & Abilities Required
· Must be at least 18 years of age
· Authorization to work in the United States or the ability to obtain the same
· Successful completion of pre-employment drug testing and background check
· Ability to ready, write and speak English proficiently
· Strong customer service skills
· Exceptional interpersonal, motivational and communication skills
· Knowledge of basic math
· Proficient with computer applications used in effectively operating the department
· Ability to handle stressful situations
· Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
Knowledge, Skills & Abilities Preferred
· N/A
Environmental Factors
Department
Retail
Environmental Factors
Retail – General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.
Location and Travel Requirements
Location
Retail Stores
