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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Global Workplace Experience Manager
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Qualtrics is All-In on our in-person Workplace Experience, with amazing spaces for our employees to work, geared toward healthy, fun, and collaborative environments.
Why We Have This Role
Qualtrics is looking for a global leader for the Workplace Experience team that can bring industry best practice, novel approaches to incrementally innovating and improving the overall workplace experience, and lead our growing group of workplace experience partners stationed in our principal offices around the world. We need the right person to step in and grow a team of diverse, dynamic and highly capable professionals that shape the spaces where we work and help define who we are as a company.
How You Will Grow
In this role, you will have the opportunity to:
Workplace Management
• Lead the development and implementation of the global Qualtrics workplace strategy, with the goal of creating the best experience for all Qualtrics employees and guests.
• Deliver best-in-class workplace services to deliver connection, collaboration, and growth to our diverse employees.
• Develop and implement an inspirational and flexible workplace strategy that enables Qualtrics to maximize its hybrid workplace environment and secure buy-in from internal stakeholders.
• Oversee a cost-effective workplace experience program to provide the services, amenities and tools to drive employee productivity and engagement.
• Serve as a change agent to drive workplace transformation and adoption of new ways of working.
Team Management
• Lead a cross-functional team responsible for the end-to-end management of the workplace lifecycle, including occupancy / space management, and food programs.
• Grow the existing global workplace organization with the capabilities, skills and behaviors needed to deliver on our workplace vision.
• Oversee operations required to support all global Qualtrics workplaces, including financial analysis and business planning, data and reporting, and key performance metrics.
Stakeholder Engagement
• Develop and implement industry leading practices and data informed recommendations to Qualtrics executives to drive decision-making.
• Collaborate with internal stakeholders (i.e., People, Facilities,, Finance, Communications, IT and other corporate functions) to facilitate the planning and delivery of an integrated employee experience across all touch points.
• Understand the unique needs of each work location and geography; balance consistent workplace strategy with business needs and cultural norms.
• Advance and manage a process of gathering employee sentiment / feedback to continuously evolve the workplace program.
What We’re Looking for on Your Resume
• 10+ years of progressive corporate and/or consulting experience in the areas of Workplace Management, High End Hospitality or Food Service, Human Resources, or comparable fields.
• Experience collaborating with other internal partners (e.g., IT, People, Facilities, Security, Communications, etc.) to develop and implement cross-functional workplace experience strategies.
• Deep understanding of workplace and real estate fundamentals and knowledge of leading practices and trends.
• Experience navigating complex situations and managing multiple stakeholders with diverse priorities to achieve consensus.
• Experience managing a national or global workplace portfolio and overseeing a dispersed cross-functional team.
• Experience working with a technology / digital workforce, preferred.
What You Should Know About This Team
• Hybrid office environment with regular operating hours (3x per week required in office – 2 set by company, 1 set by the People team); however, flexibility to accommodate global time zones is necessary.
What differentiates us from other companies:
• Work life integration is deeply important to us – we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program – $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
• 30 paid days off – 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical – employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• To learn more about what we value read about it directly from our employees Qualtrics Life stories
• Free lunches in the office
• Gym onsite
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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