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About Straumann Group
The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss.
Headquartered in Basel, Switzerland, the Group currently employs more than 12.000 people worldwide. Its products, solutions and services are available in more than 100 countries.
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners.
In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.
People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee. Straumann Group has been inspired to make people’s lives better, improve oral health and restore people’s self-esteem and driving the company’s purpose to unlock the potential of people’s lives. Culture has always been the foundation of our success, guided by our beliefs: customer obsession, entrepreneurial mindset, agility & decisiveness, ownership, passion for learning, psychological safety, and driving engagement.
About the role
This position is responsible for driving results in the advancement of our products through optimization of our digital workflow processes and Customer Success partner teams to provide best-in-class products with a frictionless customer experience. This role will be responsible for the oversight of accelerating the optimization of our process to enhance our customer experience, meet market needs, and drive alignment throughout all global planning & design facilities for Uniq.
Essential functions and duties
• Lead multiple digital plan and design facilities
• Drive consistency and alignment of current workflow processes and established standard operating procedures, protocols, and preferences that align with our clinical, quality and regulatory requirements
• Optimize the digital setups process across all facilities, in collaboration with process engineering, to drive a frictionless, timeless and high user experience
• Develop a roadmap that will continuously assess and optimize processes, procedures, and outcomes to meet current market needs and align to our strategic objectives
• Partner with the Head of Quality to inspect outcomes of proposed changes to setups
• Partner with the Training and Education Manager to deploy clinical protocols
• Ensure adherence of the training curriculum, by training and education team, to all technicians to guarantee standardization of our set ups sent to doctors across all centers in the globe
• Close alignment, collaboration, and partnership with all functional departments within the organization, including, but not limited to Quality, Regulatory, Clinical Affairs, Technology, Operations, Provider Services, and more
• Focus on progressive improvement of KPIs by setting incremental, achievable targets that allow for continuous improvement and adaptation, ensuring sustainable growth and long-term success
• Other duties as assigned
About the candidate
Qualifications
• B.S., required or Masters level degree in Science, Engineering, Business, preferred
• Dental lab technician certification desired
• Experience with 3D modeling required
• Multinational-minded, culturally aware individual; must be fluent in English
• Must have basic computer skills (Microsoft Office)
• Strong interpersonal skills and motivational skills
• Ability to adapt to changes in the work environment with short notice
• Proficiency with driving results and promoting quality
• Thrives in a fast-paced team environment
• Demonstrates strong leadership skills, and has experience directing others
Key Attributes
• Resourceful and Hands-on: An energetic, resourceful, agile, and hands-on executive who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly; able to get to the heart of issues rapidly and act decisively
• Team Player: From a basis of strong self-awareness, excellent interpersonal skills; fosters team-first mentality and shares wins and successes; creates an open and transparent environment in which individuals can team together to drive optimal outcomes
• Results-driven: Brings a fire in the belly and is counted on to meet or exceed commitments on time, every time; has a genuine passion for patient outcomes and quality
• Collaborative Relationship-builder: Able to build deep relationships with key internal and external stakeholders, and work closely with/ and earn the respect and trust of other teams
• Integrity: Possesses unquestionable integrity and is intellectually curious; is known as an honest, trustworthy, ethical, and straightforward individual, capable of presenting the unvarnished truth in an appropriate and helpful manner
