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The franchised Trademark by Wyndham location in Camp Hill , Pennsylvania is seeking a Front Office Operations Manager (Franchise) to join its team at the Penn Harris Hotel and Convention Center.
The Role
We are seeking an experienced Front Office Operations Manager to lead our Front Office team. This key position will oversee all aspects of the Hotel’s Front Office, including supervising the Front Office Manager, Night Manager, and staff. The ideal candidate will ensure that all policies and procedures are being followed by staff, monitor guest satisfaction, and maintain procedures for credit control and handling of financial transactions.
What you’ll do
• Lead and manage the Front Office team, ensuring exceptional service standards are met.
• Oversee the Front Office Manager, Night Manager, and front office staff.
• Ensure adherence to hotel policies and procedures by the front office team.
• Monitor guest satisfaction and implement improvements as needed.
• Maintain and enforce procedures for credit control and handling of financial transactions.
• Collaborate with other hotel departments to ensure smooth operations.
• Handle guest concerns and resolve issues promptly and effectively.
You’ll be successful if you have
• At least 3 years of hotel front office leadership experience.
• Knowledge of computer software, with Opera experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle financial transactions accurately and responsibly.
• Commitment to providing exceptional guest service.
Required Qualifications/Experience
• At least 3 years of hotel front office leadership experience.
• Knowledge of computer software, with Opera experience preferred.
APPLY
Brand: Trademark by Wyndham
Location: Camp Hill , Pennsylvania , United States , 17011
Employment Status: Full-time
Pay: $55,000
This job posting is provided by Wyndham Hotels & Resorts, Inc. (“WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries. WHR disclaims any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a subsidiary of WHR. If hired, you will be an employee of the franchisee, not of WHR or any of its subsidiaries.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not WHR or any of its subsidiaries.
WHR will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.
