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Location
The Homestead
Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.
Job Description
The Guest Service Representative is responsible to provide a warm welcome to all guests staying in the Hotel, ensuring all needs are met, anticipated whenever possible, and building and fostering relationships with new and repeat guests. Guest Service Representatives are expected to respond to all guests’ requests expediently, assisting with dining, activity, and event reservations, additionally answering all inquiries accurately. Guest Service Representatives are expected to provide a prompt and efficient check-in and check-out experience, charge all guests appropriately, accommodate room-change requests expediently, and provide the most positive experience possible.
Responsibilities
• To be thoroughly knowledgeable of all room types.• To have a thorough acquainted with all check-in procedures and policies.• To have a thoroughly acquainted with all check-out procedures and policies.• Be familiar with guest scenarios.• Be familiar with all technical equipment as related to the Front Desk.• To be familiar with all hotel facilities.• To be familiar with the inter-relationship between the different departments.• To be familiar with guest scenarios.• To be familiar with general organization set-up.
Qualifications
• Previous guest / customer service experience• Strong written and verbal communication skills, including the ability to have a pleasant disposition over the phone• Ability to effectively problem-solve• Ability to work well under pressure, in an ever-changing environment• Ability to retain and effectively communicate new pieces of information• Previous hotel front desk/concierge experience (preferred)
