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The Fraud Operations Analyst II supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under general supervision, this job provides moderate level review and investigation actions that mitigate threats of fraud.
Key Responsibilities and Duties
• Places outbound calls to validate fraud detection alerts with clients.
• Answers inbound calls from customers or associate calling to report potential fraudulent activity on their accounts.
• Documents investigation actions and mitigation actions.
• Researches customer claims and gathers evidence regarding potential fraud activity.
• Provides control feedback to continually improve efficacy.
• Works with customers to verify account activity.
• Interacts with external partners such as law enforcement agencies, vendors and financial institutions to validate information to check fraudulent activities.
• Ensures compliance with regulatory reporting.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 2+ Years Required; 3+ Years Preferred
FINRA Registrations
• SRC Indicator: NRF
Physical Requirements
• Physical Requirements: Sedentary Work
Career Level
6IC
Required Skills:
• 2+ years of experience in fraud investigations or detection
• Experience in working with federal, state or local criminal statutes related to fraud
• 2+ year of experience using Excel
Preferred Skills:
• Experience in Cybersecurity
• Fraud Industry Certification
• Experience creating Pivot Tables and Macros within Excel
Related Skills
Adaptability, Collaboration, Customer Engagement, Data-Based Decision Making, Detail-Oriented, Prioritizes Effectively, Story Telling, Strategic Thinking, TIAA Products/Services Acumen
Anticipated Posting End Date:
2024-07-19
Base Pay Range: $54,900/yr. – $87,600/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
