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Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: As a Fraud Investigations Associate, the daily mission will be to specialize in investigating cases and disputes and limit or recover monetary losses. This is a phenomenal role for people who grow with solving sophisticated puzzles and unraveling mysteries. Join Onbe and help us ensure the “bad actors” don’t win!
This role is a hybrid role that will work onsite 1-2 days per week at our Dallas, TX location. Occasional travel may be required as part of this position.
Responsibilities
• Investigate assigned fraud claims and billing disputes.
• Interact with law enforcement agencies and persons of curiosity in order to acquire and review all information and complete the appropriate actions.
• Use good judgment and all available resources to make well-informed decisions when approving or denying a case.
• Proactively identify trends or patterns related to fraud claim activity and advance as appropriate.
• Troubleshoot sophisticated cases independently and with minimal direction when required.
• Handle raised client inquiries, time-sensitive cases, and large dollar financial investigations.
• Provide case statuses to customers and management.
• Connect with management regarding irregularities or errors in case handling.
• Enforce the department processes, procedures, and goal expectations for all aspects of case investigations.
Qualifications
• 0-1 years in fraud, disputes, claims, or chargeback environment; payment card or financial services industries a plus.
• Prior experience in a customer contact role.
• Previous experience with paid and free investigation and research tools is preferred but not required.
The base salary range for this position is between $47,610 to $66,654, plus bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, open paid time off, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
