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Responsibilities
• Perform final installation services at customer locations throughout North America for fulfillment of equipment sales.
• Obtain certifications to install and service all IVF equipment supported by CooperSurgical.
• Provide service, maintenance, calibration and validation of equipment as needed.
• Answer inquiries over the telephone from customers and sales personnel as needed. Offers technical support over the telephone as necessary.
• Provide on-site and or in house equipment repair as needed.
• Ability to travel frequently to sites and possibly work extended hours as required when setting up and validating lab equipment or when providing support services. Up to 90% travel required.
• Maintain accurate paper work supporting device history records. Secure Sales Order confirmation by end users, documenting satisfactory installation of products.
• Participate in the equipment provision for workshops and trade shows (set up and tear down) assuring care and maintenance of equipment and packaging.
• Manage travel arrangements related to field work with a focus on reducing downtime and travel related costs.
• Participate in production and workflow planning meetings and other related company functions as needed.
• Perform other duties as assigned.
Qualifications
• Bachelor’s Degree in a related technical discipline or equivalent experience.
• Medical device service background preferred.
• Willing and able to learn basics of microscopy and micromanipulation of living cells.
• Ability to organize, prioritize and work independently.
• Good interpersonal skills when relating with customers, peers and management.
• Ability to solve problems, identify solutions and develop action plans to satisfy customer needs.
• Experience in electrical troubleshooting. Familiarity with electronic test equipment and associated hand tools.
• Experience in mechanical installation and troubleshooting.
• Analytical abilities to diagnose repair needs of improperly functioning products.
• Experience working with MS Office and ERP systems.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $80,000 – $95,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
About CooperSurgical
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women’s healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women’s health care clinicians. More information can be found at www.coopersurgical.com .
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
