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Overview:
The on-site Experience Center Coordinator will play a pivotal role in facilitating and managing both customer user experience and training center visitors for the Costa Mesa Experience Center. Collaborating closely with local trainers and our nationwide sales team, this role involves organizing trainees’ experiences, orchestrating seamless customer visits who attend product demonstrations, events, and meetings, coordinating scheduled trainings, facilitating end-user experiences, managing vendor relationships, and ensuring the overall health and upkeep of the center.
This is a fast-paced role where no day is the same. One week you could be booking flights and planning catered meals, the next you could be giving a live demo while booking customer appointments and running errands for last-minute needs, and another you could be planning specialized round tables with executives. This is a highly visible role with collaboration across all levels of the organization.
Base Pay Range 32/hr-36/hr
We will be accepting applications until a final candidate is identified.
The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.
QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.
Responsibilities:
• Provide comprehensive support to the training and US sales teams for regional visits to the training and experience center; duties will include preparing and distributing communications to guests, preparing materials for guest visits, coordinating catering, travel accommodations, off-site events, etc. Coordinate with the marketing team regarding event materials, invitations, and outbound branded communication.
• Act as a concierge and primary onsite contact for visitors throughout their entire experience center life cycle, including maintaining the schedule of visits in coordination with sales teams, verifying and communicating incoming customers’ agendas, planning and coordinating off-site events, dinners, and happy hours, and following up with guests after their visit.
• Oversee the facilities’ needs based on the schedule of events – maintain visitor contacts in Salesforce and training portal, communicate imperatives with incoming guests, verify/communicate trainees’ prerequisites before class, coordinate cleanings of the space as needed for upcoming events, restock refreshments and branded giveaway items. Responsible for adhering to the departmental budget.
• Management of vendor and partner relationships – manage relationships with local business vendors, including catering partners, hotels, and transportation services; coordinate with internal colleagues for center needs, etc. Manage vendor invoices/payments.
Qualifications:
• A bachelor’s degree in hospitality or business and at least 3 years experience in event management/hospitality services. In lieu of bachelor’s degree, at least 5 years experience in event management/hospitality services
• At least 3 years experience with event scheduling, planning, and coordination
• Experience communicating with all levels of an organization up to executive levels
• Flexibility in work hours to support after-hours events is required
• Consistent delivery of exceptional customer service and hospitality
• A warm and approachable personality that quickly establishes a professional rapport
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Professional written and oral communication.
• Attention to detail is critical, with added insight into how “the details” impact overall business and customer experience.
• High sense of urgency to complete time-sensitive tasks. Ability to prioritize work by urgency and “shift gears” quickly in a fast-paced environment
• Ability to work as a team player and demonstrate personal initiative
• Expert communicator with strong written and verbal communication skills
• At least 3 years experience with Salesforce or other CRM platforms, as well as SharePoint and Teams
• Passion for interacting with and increasing knowledge of technology as a whole
• Familiarity with converged unified communication technology is a plus
