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Sales Manager/Private Event Manager
In this role you will:
• Grow sales through active prospecting of targeted businesses, organizations, associations, and event planning for groups of 15 or more in assigned restaurant.
• Enter all prospects, contacts, accounts and booking information in the CRM (Tripleseat) and enter basic reservation information in Open Table for booked parties greater than 15.
• Maintain weekly updates and details on current leads through Tripleseat, and convert those leads to bookings, accounts, and contacts.
• Act as primary contact for all group clients, ensuring completion of event details and client satisfaction.
• Manage the booking process to obtain client signatures on CRM-generated contracts and event order forms to confirm bookings. Update documents and Operations with changes.
• Develop quarterly sales plans and solicit new customer relationships while maintaining existing relationships in their restaurant.
• Full cycle sales management, including following proper accounting procedures.
• Understand and be able to speak to the business on a weekly basis and being able to forecast three months in advance.
• Attend and take part in all company-related trainings, including weekly, quarterly, and annual meetings.
• Strategize with the General Manager and restaurant to:
• Source, plan, and execute local store marketing activities.
• Create profitable bookings using the yield and all other tools provided to make aligned business decisions.
• Drive overall traffic.
• Attending networking events and other public events as a brand ambassador and fostering relationships with individuals and corporations to drive sales and increase revenue.
• Maintains company values of integrity, professionalism, and next-level service by communicating with guests in a professional manner, being punctual for appointments, returning phone calls promptly, and all other business courtesies.
• Effectively schedule and be present for all guest site tours and communicate with the restaurant management team.
• Availability to host in-store Fogo marketing events.
• Ability to work Live Chat 3-4 times a month.
• Ability to be on-site at the home restaurant a minimum of 5 days a week and able to work the necessary hours to perform all duties and responsibilities in a timely manner.
• Other duties and responsibilities as assigned by GM, AD, and DOS.
• Competencies
• Decisive Judgment – Make good decisions in a timely and confident manner.
• Driving for Results – Challenge and push the organization and yourself to excel and achieve.
• Guest Focus – Anticipate guest needs and design, promote, or support the delivery of products and services that exceed guest expectations.
• Resilience – Effectively deal with work-related problems, pressure, and stress in a professional and positive manner.
• Persuading to Buy – Effectively convince people by knowing how to position the product and understanding the audience. Change methods of persuasion to match specific potential buyers.
• Negotiation – Identify the needs and motives of all parties involved and work towards mutually beneficial agreements.
• Presentation Skills – Have the skills to communicate to an audience in a formal setting.
• Business Acumen – Understand general business and financial concepts, understand the company’s business, and use both general and specific knowledge to be effective.
Education, Experience & Travel Required
• High School Diploma or equivalent.
• Bachelor’s degree preferred.
• 2+ Years of Sales or relevant experience.
• Experience in the Restaurant / Attraction industry preferred.
• Up to 10% travel required.
Computer Skills
• Administrative Skills – must be able to keep up with paperwork, accounting procedures, multi-tasking, and high level of organization.
• Proficient in Microsoft Office and various office applications.
• Experience in Tripleseat and Open Table preferred.
Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
Fogo de Chão is an Equal Opportunity & E Verify Employer
