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If you are a current Idaho Power employee, please apply through the** Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) .
Application Deadline:
08/07/2024 at 11:59 pm Mountain Time
# of Positions:
12
Job Type:
Regular
Job End Date:
Exemption Status:
Non-Exempt
Pay Range:
$20.70 – $24.94
Minimum Age Requirement:
Job Description:
Are you customer-focused, adaptable, and highly accountable with exceptional multitasking and computer software skills? If so, we have a great opportunity for you! Idaho Power is currently seeking Customer Service Representatives at our Customer Service Center located in Boise, Idaho. As a member of our Customer Service Center, you will be offered a professional, fast-paced, upbeat, and friendly work environment where you are recognized for your hard work and effort. You will get extensive training and be offered development opportunities to learn, grow and advance within your role to build a long-term career within the Idaho Power family. As a preferred employer, Idaho Power offers an excellent work/life balance with a Monday through Friday (no weekends!) schedule that varies from 7:30am – 6:30pm. Idaho Power offers a robust total rewards package that includes medical, dental and vision insurance, a health savings account option, generous retirement, life insurance and much more!
The Customer Service Representatives specialize in providing positive customer experiences, work in a high-performance team environment, respond to numerous customer related phone calls in our Customer Service Center, and are responsible for a number of customer-focused tasks – many of which are confidential in nature. These responsibilities include responding to customer movement requests, setting up new customers and accounts, customer inquiries and requests for account information, making collection arrangements, responding to outages, determining the most effective resolution to customer issues, and maintaining customer accounts. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met.
IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.
• The successful candidates will be expected to report to work on October 7, 2024, to begin our comprehensive training program.
• The first round of interviews, which will last approximately 30 minutes, are scheduled for August 19th – 23rd.
• The second round of interviews, which will last approximately 1 hour and will be conducted in-person, are scheduled for August 26th – August 30th.
• The successful candidates will need to be in training from October 7 – November 26, 2024; December 9 – 12, 2024; January 9 – February 8, 2025; and February 27 – March 2, 2025.
As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.
A COMPETITIVE CANDIDATE WILL HAVE
Knowledge Of:
• Personal computer applications related to customer service system operation and requirements
• Standard office software including Excel, Word, and Outlook
• The preparation of repair and customer orders and initiating actions for providing and maintaining services to customers
Preferred:
• Microsoft Teams and OneNote
Skills In:
• Customer service
• Interpersonal communication
• Basic math, accounting, 10-key, and typing
• Multi-tasking by listening, typing, and talking simultaneously
Ability To:
• Use good judgment in applying established guidelines to solve work problems
• Maintain composure and deal effectively with a diverse customer base in stressful situations
• Deal effectively with emotionally charged situations
• Understand and carry out moderately complex written and oral instructions
• Operate inbound or outbound phone system
• Provide monitoring and guidance to less experienced members of the team
• Deal effectively with customers and co-workers
• Practice a flexible approach in working with team members to develop a successful team
• Work on-call for emergency response
• Sit at a desk for the majority of the workday
Preferred:
• Adapt to the ever-changing customer service environment
Education:
MINIMUM REQUIREMENTS
• High school diploma or GED
Experience:
• 1 year of experience in customer service
OR
• 2 years in a service-oriented environment
Preferred:
• 2 or more years of customer service-related experience
• 2 or more years of customer service-related experience in a call-center or high-volume service environment
• Experience working with difficult or upset customers
• Experience handling confidential information
• Demonstrated knowledge in Customer Information Systems and Microsoft Office
• Spanish Bilingual
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL REQUIREMENTS
Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am-6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.
#IPC2
Competencies:
Adaptability, Applied Learning, Collaborating, Communication, Customer Focus, Decision Making, Managing Work, Quality Orientation
Need Assistance Completing Your Application?
Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone : 208-388-2965 or Email : jobs@idahopower.com
Idaho Power is an Equal Opportunity Employer
We’re proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.
About Us
With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.
Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.
We’re working toward our goal of providing 100% clean energy by 2045 (https://www.idahopower.com/energy-environment/energy/clean-today-cleaner-tomorrow/) . We hope you’ll join us.
Contact Information
Phone: 208-388-2965
Email: jobs@idahopower.com
Fax: 208-388-6695
Idaho Power Company
Recruiting Office
P.O. Box 70
Boise, ID 83707
Important Information
Your Rights as an Applicant (https://www.idahopower.com/about-us/careers/your-rights-as-an-applicant/)
Careers FAQs
Benefits of Working for Idaho Power (https://docs.idahopower.com/pdfs/Careers/Benefits_Summary.pdf#page=2)
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